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    Add PBX to TeamMate Connector Enterprise

    The VoIP Help Page Team·2 min read·Last updated: March 14, 2026

    This article guides White Label Partners, Netsapiens Providers, and Client Success members through the process of adding a PBX to a TeamMate Connector enterprise, which is essential for registering users to the phone system after direct routing is complete.

    Scope

    This article outlines how to add a PBX to a TeamMate Connector enterprise. The PBX is used to register users to the phone system. This step may only be completed after the client has finished their direct routing process.

    Requirements

    • Access to TeamMate Reseller Portal
    • Client ID & Secret (White Label Partners should contact Client Success if they need this resent)
    • TeamMate Connector PBX Credentials (White Label Partners should contact Client Success if they need this resent)

    Configure PBX Settings

    1. 1

      Log in to the TeamMate Reseller Portal and navigate to the enterprise you'd like to configure the PBX for.

    2. 2

      In the left-hand sidebar, click Enterprise > PBX.

    3. 3

      Complete the following fields, leaving all others default:

      1. 1

        PBX Type: Netsapiens

      2. 2

        PBX Location: Enter a name for this. Usually PBX

      3. 3

        PBX DNS Lookup Type: SRV

      4. 4

        PBX SIP Domain: Enter the full PBX domain of the client (it can only be alphanumeric)

      5. 5

        PBX SIP Domain Proxy: Enter the outbound proxy of the PBX. Usually sbc.ucaasnetwork.com

      6. 6

        Voicemail Feature Code: 9901

        NOTE: This may vary for Netsapiens providers.

    4. 4

      Click Save Settings.

    Configure Advanced Settings

    1. 1

      Select the ellipses menu next to the PBX you wish to configure and click Edit.

    2. 2

      Click Advanced Settings.

    3. 3

      Complete the following fields (Information found in Library):

      1. 1
        Portal Authorization URL: https://<Portal FQDN>/ns-api/oauth2/token/
      2. 2
        Client ID: Enter the Client ID for the PBX
      3. 3
        Client Secret: Enter the Client Secret for the PBX
      4. 4
        API Access Username: Enter the login name for the TeamMate Connector PBX user
      5. 5
        API Access Password: Enter the password for the TeamMate Connector PBX user
      6. 6
        Autofill SSO settings from Endpoint and Access token credentials?: Yes
    4. 4

      Click Save Settings.

    5. 5

      Once the PBX settings have been completed, you may advise the client to enable calling. Partners may also configure Single Sign-On and Manage Feature Codes, but these are optional only used for the Teams End User Portal.

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