Configure Direct Routing

Scope

This article outlines the process for configuring direct routing for TeamMate Connector. This step should be completed after receiving the TeamMate Registration email.

Requirements

• Microsoft Global Admin access for the Enterprise
• Add TeamMate to Trust Traffic List
• Delete Previous Direct Routing
• Verify All Users Have Supported Microsoft Licenses
• You will need to have at least 1 available AND unassigned User license with the required Add-on (Phone System) that allows you to use Direct Routing. Once this step is complete, the license may be removed or assigned

1. 1

   Log in to the portal with Global Admin Credentials.

2. 2

   Navigate to Enterprise > Direct Routing

3. 3

   Click on Setup Direct Routing Details

   

4. 4

   Under Setup Direct Routing Details, select the desired Gateway. Then click Complete Direct Routing

   

   1. 1
      Verify Tenant will appear, which will verify the connection to the DNS Provider and will validate licenses.
5. 5

   Click Complete Direct Routing when verification is finished

   

6. 6

   Direct Routing provisioning will take between 2 minutes and 48 hours contingent on Microsoft’s internal intervals.

7. 7

   When Direct Routing set up is complete you will receive an alert Email at the TeamMate registered Global Admin email address.

   

8. 8

   Notify your provider that this step has been completed so they can proceed with the configuration. Do not complete any further steps