Microsoft Office Licenses Showing as Not Available

This document will show you how to correct the issue where Microsoft Office Licenses are not showing as available.

Requirements:

Access to Microsoft Admin Center.

Problem

You have the right licenses purchased but the EPP is not showing them as available.

---

Solution 1

You do not have at least 1 available and unassigned license to create the Test User that the TMC uses to provision Direct Routing.

• Navigate to Admin Center
• Click on Licenses.

---

Microsoft is not yet reporting your purchased licenses as available. To confirm a Test User is created with applied licenses:

1. 1
   Navigate to Microsoft Admin.
2. 2
   Click on Users.
3. 3
   Check Active User ‘check status’.

4. Confirm a Test User is created with applied licenses.

The Setup status should say Complete, if it says Pending, then Microsoft is still propagating the license(s).

---

The Test User has not been created, to check if this is the case:

• Navigate to Microsoft Office Admin
• Click on Users
• Check Active Users.

If there is no Test User created you have not correctly set up Direct Routing. If this problem persists please contact our support team.