V
    VoIP Help Page
    Phones & Devices

    Configure Custom Overrides for a Domain

    The VoIP Help Page Team·1 min read·Last updated: March 14, 2026

    This article provides instructions on how to add custom overrides to a domain using either the Network Device Provisioner (NDP) system or the Manager Portal. These overrides can apply to all phones associated with a specific domain.

    Scope

    These steps will instruct you on how to add custom overrides to a domain from either NDP or the Manager Portal. If you do not have access to apply overrides to all the phones on your account, contact your service provider.

    Requirements

    • Access to NDP
    • Reseller Access to Manager Portal

    NDP

    1. 1

      From the NDP Admin UI, click on Configurations > Defaults > Domain Specific.

    2. 2

      Filter the domain and click refresh.

    3. 3

      Click the domain and add the override on Parameters / Values.

    4. 4

      Add a description of a short summary on the override (Optional).

    5. 5

      Click Modify.

    6. 6

      Resync the phones within the domain.

    Manager Portal

    1. 1
      From the Manager Portal, log in to your Reseller Account.
    2. 2
      From here you will have an entire outlook on all domains linked to your reseller account.
    3. 3
      Selecting the “DEFAULTS” tab at the top will lead you to the following page; scrolling down to the bottom will show you the “DEVICE DEFAULTS” section where you can apply domain-wide overrides.

    Related Articles

    Polycom Overrides

    Phones & Devices

    Configure OBI302 to Specific Phone Ports by Account

    Phones & Devices

    Import Phones to a Domain

    Phones & Devices

    Was this article helpful?