View Phones Contact IP

The following will show you how to obtain the Contact. This can help you determine if your Desk Phone has a contact with Public IP instead of Private IP, which indicates you may have SIP ALG or Double NAT occurring.

Requirements:

Access to Manager Portal

1. 1

   Log in to the Manager Portal.

2. 2

   Once logged in navigate over to the Phones tab.

3. 3

   Hover over the IP Address for a particular device. This IP Address will be the Public IP of your device.

4. 1

   A pop will appear with the following information:

   • Extension Number
   • Contact IP:Port Number
5. 2

   If this device is a Desk Phone, you would want the Contact IP to be a Private IP Address.

6. 3

   Log in to the Manager portal.

7. 4

   Once logged in navigate over to the Users tab.

8. 5

   Select a particular User.

9. 6

   Click on Phones

5. 1

   Hover over the IP Address for a particular device.

6. 2

   This IP Address will be the Public IP of your device.

7. 1
   A pop will appear with the following information:

   • Extension Number
   • Contact IP:Port Number
8. 2
   If this device is a Desk Phone, you would want the Contact IP to be a Private IP Address.