Hosted Voice & PBX
PBX features, call routing, users, voicemail, and voice services
Articles
- Call Center on SNAPmobile Web
- Create a Domain
- Delete a Domain
- DNS Records
- Domain Creation Best Practices
- Enable QoS Scores in History
- Extension Numbering: Reserved Number Space
- Identify a Ghost Call
- Interoperability Testing Checklist
- Move Domains Across Resellers
- MPP Reporting Analytics Capabilities
- Multicast Paging
- PBX Transfer Checklist
- Porting Holidays
- Professional Services: Migration Projects
Auto Attendants
6 articlesCall Queues
7 articlesCall Routing
10 articlesCaller ID
2 articlesCDRs
2 articlesConferencing
2 articlesE-911
7 articlesFeatures
14 articles- Account Codes
- Barge, Listen-In, and Whisper
- Call Recording
- CloudieAI Call Recording Transcription Intelligence
- Configure Timeframe Toggle
- Enable SSO for a Domain
- Multi-Factor Authentication
- Music on Hold
- Reset Voicemail PIN
- Retrieve SSO Client ID
- Shared Contacts
- Single Sign-On
- SNAPanalytics
- Static/Dynamic Call Parking
Inventory / Phone Numbers
3 articlesLocal & Toll Free Porting
5 articlesOnboarding Recommendations
4 articlesSIP Trunking
14 articles- 3CX: Connect a SIP Trunk
- Adtran: Connect Analog Users to Use SIP Credentials
- Allworx: Connect a SIP/IP Based Trunk
- Bring Your Own Telco (BYOT) Considerations
- Configure Failover for a SIP Trunk
- Create a SIP Trunk
- Elastix: Connect a SIP Trunk
- FreePBX: Connect a SIP Trunk
- Modify Headers for a SIP Trunk
- ObiHai 200/300 SIP Trunk Configuration
- PBXact SIP Trunk Setup
- Setup a Xorcom PBX
- Switchvox: Connect a SIP Trunk
- Yeastar S: Connect a SIP Trunk
SMS/MMS
7 articlesUsers
16 articles- Bulk Editing Users
- Call Center Supervisor Overview
- Change User Scope
- Configure Speed Dials Sorting List
- Create a User
- Dial Permissions
- Distinctive Ring via Manager Portal
- Force a Password Reset for a User
- Hot Desking / Hoteling
- How to Add a User to a Site
- Import Users
- Managing Sites in the Manager Portal
- Reset and Recycle a User
- Send a Welcome Email
- Site Manager Overview
- User Scope Overview
Voicemail
11 articles- Access Voicemail Remotely
- Configure Missed Call Email Notifications
- Configure MWI for Shared Voicemail Account
- Delete Voicemail Messages
- Enable Voicemail for a User
- Enable Voicemail Transcription
- Enhanced Voicemail: Route Press 1 to Company Directory
- How to Set Up Voicemail to Email
- Manage Voicemail Greetings
- Set Up a Group/General Voicemail
- Voicemail Menu