Cloudie Connect Extension Unregistered

The following article outlines how to Tragofone app extensions not registering.

Requirements

• Access to the Tragofone Management Portal

1. 1

   Log into the Tragofone Management Portal

2. 2

   Navigate to Customer

3. 3

   Click on the search bar and search for the domain name using the Name field.

4. 4

   Select the Customer Login icon under action to enter the customer account.

5. 5

   Now from the left-hand menu, select User

6. 6

   Locate the user by extension and select the Trash/Delete icon

7. 7

   Once completed, have the user log out and log back into the branded CloudieConnect app and confirm registration is successful.

8. 8

   If unsuccessful, please contact support with logs from the app.