How to Use SNAPmobile Web

1. 1
   Log into manager portal.
2. 2
   At the top right of the page, click Apps to expand the drop-down menu.

3. Click SNAPmobile Web

4. A new window will pop out with the softphone

1. 1
   You must accept the microphone access to properly register SNAPmobile Web:
2. 2
   Select your preferred microphone (this can be changed later)
3. 3
   Select your preferred audio output (this can be changed later)
4. 4
   Allow browser notifications

1. 1
   Expand options menu
2. 2
   Launch your user profile
3. 3
   Dial pad
4. 4
   Contacts
5. 5
   Call history
6. 6
   Voicemail
7. 7
   Chat and SMS
8. 8
   Call parks
9. 9
   Answering rules
10. 10
    Greetings
11. 11
    Settings
12. 12
    Logout
13. 13
    Contact (can be launched to see more info)
14. 14
    Change your contacts list
15. 15
    Search contacts
16. 16
    Sort contacts
17. 17
    Add contact
18. 18
    Change language
19. 19
    Shortcuts
20. 20
    Registration status
21. 21
    Dial pad (if pinned)
22. 22
    Call parks (if pinned)
23. 23
    User overview (pinned by default)

3. 1
   Click into the space between the dial pad and search to type a number, hit enter or press dial

1. 1
   Call status
2. 2
   Mute
3. 3
   Hold
4. 4
   Add a call (current call will be placed on hold):
5. 5
   Start a call recording on demand
6. 6
   End call

Transfer a Call

1. 1
   Press Transfer while on an active call
2. 2
   Select Choose from contacts or Dial a new number: If you choose from contacts, the contact list will appear. Choose the person you wish to transfer the call to.

Dialing: Enter the number, press to call

4. 1
   Select Blind or Assisted transfer

NOTE: Learn more about blind and assisted transfers here

Press Add call from an active call

Conference Calling

1. 1

   Press Add call from an active call

2. 2

   Select whether to add a contact or dial a number

Record a Call

Chat between users is enabled by default, however, SMS must be enabled by your service provider. Please contact your service provider for more information

Start a Chat/SMS

1. 1

   Click the chat icon in the sidebar to show your conversations.

2. 2

   Click new conversation to start a new conversation.

3. 3

   Type an SMS number or user in your domain here, then click done to add

4. 4

   Users in your domain are listed here

5. 5

   Change your outbound SMS number

Chat/SMS interface

When inside a conversation you will be able to see unread messages and compose your message with file upload and emoji support.

1. 1
   Number of voicemails
2. 2
   Play the recording
3. 3
   Filter voicemails by New or Saved
4. 4
   Call the number that left the voicemail
5. 5
   Save the voicemail
6. 6
   Forward the voicemail to a coworker
7. 7
   Delete