Allowing and Blocking Calls

This article outlines how to allow and block calls to an extension in the Manager Portal.

• Basic User Access to Manager Portal or higher

NOTE: Basic Users may only allow or block calls for themselves. Site Managers or higher may allow and block calls for other users.

Allowing/Blocking Calls for an Extension

1. 1
   Log in to the Manager Portal.
2. 2
   Navigate to Users.

   • Basic Users can navigate directly to Answering Rules and then skip to step 5.
3. 3
   Select the user to update.

   • To allow or block calls for a TOD Routing, Auto Attendant (AA), or a Call Queue (CQ):
     1. 1
        Scroll to the bottom of the User's Tab and uncheck "Hide System Users."
     2. 2
        Select the system user you wish to edit (TOD Routing, AA, or CQ).
     3. 3
        This will block all calls to the specified DID, AA, or CQ, respectively.
4. 4
   Go to the Answering Rules tab.
5. 5
   Click Allow/Block.
6. 6
   On the left, enter allowed numbers and click the + icon to add it to the list. NOTE: This allows callers to bypass "Do Not Disturb" and "Call Screening." It does not specify numbers allowed to dial an extension.
7. 7
   On the right, enter any blocked numbers and click the + icon to add it to the list. NOTE: Calls from blocked numbers will be dropped immediately.
8. 8
   Once done adding numbers, click Done.

Allowing/Blocking Calls for a TOD-Routed Number

Use this if Time Of Day routing is enabled and you wish to prevent a specific number from calling into the TOD-routed number. This will stop the indicated number from being able to call in to the TOD-routed number.

1. 1
   Log into the Manager Portal.
2. 2
   Navigate to the Users tab.
3. 3
   Uncheck HIDE SYSTEM USERS.
4. 4
   Navigate to the TOD number's Answering Rules.
5. 5
   Click Allow/Block.
6. 6
   On the left, enter allowed numbers and click the + icon to add it to the list. NOTE: This allows callers to bypass "Do Not Disturb" and "Call Screening." It does not specify numbers allowed to dial an extension.
7. 7
   On the right, enter any blocked numbers and click the + icon to add it to the list. NOTE: Calls from blocked numbers will be dropped immediately.
8. 8
   Once done adding numbers, click Done.