Answering Rules

This article explains answering rules and how they work in conjunction with time frames on users and phone numbers to accomplish call routing.

• Basic User Access to Manager Portal or higher

NOTE: Basic Users may only modify their own answering rules. Site Managers and higher may modify answering rules for other users.

• Existing Time Frames

1. 1

   Log in to the Manager Portal

2. 2

   Navigate to Users

   NOTE: Basic Users will navigate to Answering Rules and proceed to step 5.

   

3. 3

   Click on the user to update

4. 4

   Go to the Answering Rules tab

   

5. 5

   Set the Ring for time. This is how long the user's extension will ring when called.

   NOTE: 1 ring = 5 seconds. The standard time is 6 rings or 30 seconds.

   Also when redirecting calls externally (to Off-Net), please take note that certain mobile carriers may not respond when ‘ring for’ timer is below 30-35 seconds. So it is advisable to adjust the 'ring for' timer to 35-45 seconds, this ensures the recipient of the call to respond or even reach to their voicemail. This also avoids the " you have entered an invalid destination number" prompt.

   

6. 6

   To modify an existing rule, click the pencil icon next to it. To create a new rule, click Add Rule

   

7. 7

   If creating a new rule, select a Time Frame

8. 8

   Configure the options as desired according to the Answering Rule Options

9. 9

   Click Save

   

10. 10

    To sort the rule, click and drag over the arrow icons

    

11. 11

    Click Save to Apply Changes

    

12. 12

    The current rule will then appear with a blue Active tag beside it