Caller ID Prefix
This article explains how to configure a Caller ID prefix for incoming calls, allowing you to prepend a custom string to the caller ID to distinguish call sources. This feature is accessible to users with Office Manager access or higher in the Manager Portal.
Scope
This article outlines how to configure a Caller ID prefix on incoming calls. Caller ID Prefixes prepend a string to the incoming caller ID on a call in order to differentiate between calls from other sources.
Requirements
Office Manager Access to Manager Portal or higher
Set CID Prefix on Phone Number
- 1
Log in to the Manager Portal.
- 2
Navigate to Inventory.
- 3
Select the phone number to update.
- 4
Set the preferred string in the Caller ID Prefix field.
- 5
Click Save.
Set CID Prefix on an Auto Attendant Option
- 1
Log in to the Manager Portal.
- 2
Navigate to Auto Attendants.
- 3
Select the Auto Attendant to configure.
- 4
The Caller ID Prefix option is available on the User and Call Queue applications.
- 5
Set the preferred string in the Caller ID Prefix field.
- 6
Click Save.
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