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    Inventory / Phone Numbers

    Delete a DID

    The VoIP Help Page Team·1 min read·Last updated: March 14, 2026

    This article provides a step-by-step guide on how to delete a phone number (DID) from a client account in the Manager Portal, a process typically performed for disconnections or port-outs.

    Scope

    The article outlines how to delete phone numbers from a client account. Phone Numbers should only be deleted in the event of disconnection or port out.

    NOTE: DIDs remain in aging status up to 24 hours after being deleted. If a DID was deleted accidentally, contact the Telco Services department to restore the number.

    Requirements

    • White Label Access to Manager Portal or higher
    • List of numbers to remove

    Delete Numbers from Inventory

    1. 1
      Log in to the Manager Portal
    2. 2
      Navigate to Inventory NOTE: Ensure this is being done in the root Inventory
    3. 3
      Click on Filters
    4. 4
      Enter the phone number to remove and click Filter
    5. 5
      Click the red X next to the DID to remove
    6. 6
      Click Yes

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