Move Domains Across Resellers

This article outlines how to change reseller territories on a domain.

Requirements

• Super User Access to Manager Portal

1. 1
   Log in to the Manager Portal
2. 2
   Navigate to Domains

3. Search for the domain to modify

4. Click Edit

5. Select the new Reseller

6. Click Save

After moving the domain/s to the new Reseller account, make sure to also update the Preferred Server Location of the domain and the devices to the new Reseller account.

1. 1

   Under the domain settings, go to Defaults, and scroll down to Preferred Server Location

2. 2

   After selecting the new Preferred Server Location, these options will appear.

3. 3

   Check them, and that will initiate a reboot to the existing devices to update their Preferred Server.

If the domain has Teammate set up, make sure to also update the Reseller.

1. 1

   Log in to Teammate Connector.

2. 2

   Search for the Reseller.

3. 3

   Select the new Reseller. Select Confirm Selection, then select Change Reseller.

There are instances in which the DIDs are provisioned on a server different from the one associated with the new Reseller account. In such cases, please compile a complete list of all DIDs for each domain and submit it in a new ticket to the Porting Department, requesting that they be migrated to the new partner’s preferred server.