Send and Receive Messages from the Manager Portal

The following steps will show you how to send and receive messages via the Manager Portal. SMS & MMS Messages are stored for 30 days,

Requirements:

• Messaging-enabled DID

• Portal access

• Supported SMS types: All

• Supported MMS types: jpg, jpeg, gif

1. 1
   Once logged into the portal you will have a Contacts window on your bottom right
2. 2
   If the window is minimized simply click on the black bar

3. To create a message click on the Chat icon at the top of the Contacts window

4. A New Conversation window will appear 5. In the Search for Contacts field enter any 11 digit telephone number and click Send SMS

Note: Group SMS that includes both internal and external recipients is not supported.

6. Click the paperclip icon at the bottom

7. Select the file you wish to upload 8. Alternatively, you can drag-and-drop the supported MMS file onto the Send a message text box and the file will get sent automatically.

Note:  When you try to upload or drag-and-drop an unsupported file, you will get a warning messaged that says "Message failed to send because file type is not supported by carrier!" 9. Your message will move to the main window with a time stamp. It has now been sent