Users

    Change User Scope

    The VoIP Help Page Team·1 min read·Last updated: March 14, 2026

    This article provides a step-by-step guide on how to modify a user's permission level, also known as their scope, within the Manager Portal.

    Scope

    This article shows the exact steps on how you can change the User's Scope (Permission) of a user. A full user scope overview can be found here.

    Requirements

    Office Manager Access to the Manager Portal or higher.

    1. 1
      Log into the Manager Portal.
    2. 2
      Enter the domain in which the user is on.
    3. 3
      Once in the domain, click on the Users tab.

    1. 1
      Click the User that needs the User scope changed.
    2. 2
      Click the User Scope that this User will now be on. You can find the various user scopes outlined here.

    1. 1
      Click Save after you put the new user scope.

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