Users

    Force a Password Reset for a User

    The VoIP Help Page Team·1 min read·Last updated: March 14, 2026

    **Scope**

    The following steps will allow you to reset a user password and send them an account recovery email.

    Requirements

    Office Manager access or higher to the Manager Portal

    Reset a Single User

    1. 1
      Log into the Manager Portal
    2. 2
      Click on the Users button

    3. At the far right of the user you want to reset click on the Edit icon then click on Advanced

    4. On the next page check off the Automatically send recovery email after password reset option and then click Force Password Reset

    5. The user will receive an email with a link to reset their password.


    Reset Multiple Users

    1. 1
      Log into the Manager Portal
    2. 2
      Click on the Users button

    3. Select each of the users you would like to reset 4. Click the Bulk Action button

    5. Select the radio option for Force Password Reset and Automatically send recovery email after password reset then click Complete Action

    6. The users will receive an email with a link to reset their password.

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