Phones & Devices
Add Hardware to Manager Portal
The VoIP Help Page Team·1 min read·Last updated: March 14, 2026
This article provides instructions on how to add new hardware, specifically phones, to a domain within the Manager Portal by specifying its make, model, and MAC address.
Scope
This article outlines how to add hardware to a domain in the manager portal.
Requirements
- Office Manager Access to the Manager Portal or higher
Device Make, Model, and MAC Address
- 1
Log in to the Manager Portal.
- 2
Navigate to the domain needed.
- 3
Navigate to Inventory > Phone Hardware
- 4
Click Add Phone.
- 5
Enter the Make, Model, and MAC Address of the phone.
- 6
Under Line 1, enter the extension of the device you wish to assign.
NOTE: Ensure no other devices are using the current extension. For example, if a device already has 1000 assigned, you will need to create a SIP device for 1000a.
- 7
Click Save.
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