Change Transport Type on Devices

This document provides instructions on how to change the transport type on devices.

• Office Manager access to the Manager Portal

1. 1

   Log in to the Manager Portal

2. 2

   Navigate to Inventory > Phone Hardware

3. 3

   Click the pencil icon on the right

   NOTE: Do not click the MAC Address as this will open SNAPbuilder

4. 4

   Select the Advanced tab

5. 5

   Click the Transport Method to TLS, TCP, or UDP

6. 6

   Alternatively, you can bulk-edit phones and change the Transport Method of the selected phones to TLS, UDP, or TCP.

7. 7

   Click Save and Resync to apply your changes to the phone

   NOTE: The phone will reboot. In our testing, we have found that this method of changing the transport method is not always respected by Grandstreams - you will likely need to change the transport type of these devices in the Web GUI or via Override.