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    Polycom

    Polycom Performing a Firmware Update

    The VoIP Help Page Team·1 min read·Last updated: March 14, 2026

    **Scope**

    The following article will show you how to perform a firmware update from the Web GUI on a Polycom Phone

    Requirements

    Access to phone Web GUI

    Warning

    Only the firmware provided by NDP has been tested for full functionality. Generally, you only should upgrade firmware to resolve a certain issue or address a specific security concern. Otherwise, you should not upgrade firmware unless instructed to do so by support.

    Updating Device Firmware

    1. 1
      Log in to the Web Gui by accessing the IP address of the phone via any web browser
    2. 2
      Hover over Utilities
    3. 3
      Click on Software Upgrade
    4. 4
      Click on Check for Updates
    5. 5
      Select the firmware version you are upgrading to from the dropdown menu
    6. 6
      Now click on Install
    7. 7
      The phone will prompt you to confirm, select Yes
    8. 8
      On the next prompt hit Accept
    9. 9
      The phone should reboot and perform an upgrade

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