Reset Global One-Time Password

This article outlines how to reset the global one time password for a phone that has already been provisioned initially.

Manager Portal

NDP

Requirements

Access to the Manager Portal with a Reseller or higher scope

2. 1
   Go to the phone hardware tab
3. 2
   You can now reset your phone to factory defaults

Requirements

Access to NDP

1. 1
   Log in to NDP
2. 2
   Navigate to Configurations > Devices

3. Search for the phone you wish to reset 4. Click on the extension number of the phone

5. Scroll down to Allow Global Password (one time) and select Yes

NOTE: It is recommended to clear the existing username and password to avoid conflicts

6. Click Create