Frequently Asked Questions
Unlike on-premise phone systems, hosted VoIP systems never lose value. Just the opposite in fact. New features are released automatically every few months and you get the benefit.
Our VoIP phones are very intuitive with on-screen displays and easy menus. Our staff is ready to support and train you. We also have a fully documented online knowledge base with an easy search function.
Absolutely! We have a thorough porting process that ensures we port each of your numbers.
We recommend 100Kbps per user. For example, if you have 10 users you should have 1Mbps dedicated to voice service
Our system monitors the status of the phones with every phone call. If you internet goes down we can automatically re-route calls to another site, an answering service or even your cell phone. Customers will never know the difference.
Call quality over the public internet has several of variables in play. We do everything possible to protect that quality. For example, we are hosted in 3 specialized datacenters that also house 100% of the tier 1 and 90% of the tier 2 telcos in the US. This means that calls from our network to your network are handed off within the same building. Not having to jump through multiple networks ensures the lowest latency and best possible call quality.
We can install your new phones as quickly as the next day. In most cases, the porting process takes 2-3 weeks from submission of all the documents. Incomplete information and pending orders can delay the process.
If selected, we can provide professional installation and training. Our team members will install your new phones, remove your old ones and train your staff. We will also answer any questions you may have.
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