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    The VoIP Help Page Team·10 min read·Last updated: March 14, 2026

    ### Scope

    This article outlines known issues within NetSapiens, their JIRA ticket numbers, case number, and estimated resolution times. Known Issues for TeamMate can be found at TeamMate Connector Known Issues

    VersionIssueJIRA TicketCSE CaseETR
    41.1.2Unable to send SMS to Short Code NumberOMP-3339TBD
    41.1.3BLFs on Phones shows Ringing Status on Users who initiates an Audio Monitor Bridge for Listen InNMS-19824974TBD
    41.2.1Forwarding or Copy Voicemail to a User does not respect the User's Unified Messaging SettingOMP-3424TBD
    41.2.2The Paperclip icon is missing when you start an SMS session via Call Queue. (drag-and-drop MMS works)OMP-348912565TBD
    41.2.3CDR export files sent via FTP/SFTP are intermittently blank/corrupted upon receipt.CDR-31637394TBD
    42.2.0Time of day default timeframe does not have a destination field if saved before adding default treatment.OMP-4054TBD
    42.2.0Monitor Call icon showing on domains other than own domain.OMP-4058TBD
    42.2.1Call Queue reporting not displaying callbacksAPI-1380TBD
    43Inter-Domain Calling Shows Local User When Placed on Hold or TransferredNMS-2518TBD
    43.1Updating a MAC address via import fails with MAC Address already exists message.TBD
    43.1SMS sessions to call queues allows more than one agent to join and close a session.OMP-4577TBD
    43.3.1User based call queue agent status not updating if wrap up timer is usedNMS-2726TBD
    43.3.1Duplicate contacts being created in Attendant Console if shared contact added to a groupOMP-4620TBD
    43.3.1Unable to click answer in attendant console if user has sim ring enabled on their answer rulesOMP-3903TBD
    43.3.1Portal automatically adds a 1 to a 10-digit DID.OMP-4636TBD
    43.3.1Call forwarding directly from a phone to an extension for an on-net call results in the call routing to the caller domains matching extension.TBD
    43.3.1PWA and Web Phone fail to update SMS sent and received timers unless manually refreshed.NMS - 85025v44
    43.4Call queues with user based agents and off-net call confirmation enabled for the user, not prompting the call confirmation.Jira OMP-4579V44
    43.4Masquerading as a user and having the session timeout, upon refresh of the screen may log in directly as the masqueraded user.OMP-4763V44
    43.4Using Google Chrome or MS Edge browsers, users are unable to drag and drop supported file types into a chat/sms conversation. This is via the portal, webphone and PWA application.OMP-4678TBD
    43.4Caller ID Prefix being stripped on Anonymous inbound calls.NMS-3024TBD
    43.4Providing a valid emergency address during domain creation will create a non-provisioned legacy E911 number. Emergency calls automatically prioritize the non-provisioned legacy E911 number.129003OMP-514343.4
    43.4Enhanced E911 is not supported by SIP trunks. Static (legacy) E911 must be configured.N/AN/AN/A
    43.4.2SMS DIDs cannot be moved between domains. To move an SMS DID, resellers should delete it from inventory and contact the porting department to readd it in the needed domain.N/A133975TBD
    43.4.4Multi Tiered Auto Attendants may have a "play message" prompt be overwritten with the second tiered menu prompt if the second tier contains a play message option that matches the first tier.OMP-5453N/ATBD
    43.x.xVoicemail does not get transcribed if the user does not have vm-to-email configuredOMP-5720N/AV44.2
    43.x.xAnswer Confirmation set in answering rules under a user is not honored in user-based call queues.TBD
    44.2Reseller users unable to see answer rules for other Resellers in a different domain.OMP-594100169608TBD
    44.2.2When a Call Park Queue is made, Voicemail is enabled by default.API-231300176578TBD
    44.2.2Resellers are unable to filter Phone Numbers by "Fax Server" in the root inventory. However, this works fine under individual domainsOMP-611600180413TBD
    44.2.2Updates to a domain's user count will not be reflected in the Manager Portal for several secondsOMP-613500171628TBD
    44.3When bulk editing users, an error message may appear referencing iotum. This is a false error and the bulk edit action does complete successfully.OMP-6358N/ATBD
    44.3.1Call History Showing Incorrect Names for Inter-Domain callJira OMP-5692N/ATBD
    44.3.2Intermittently remote call recording failure emails will be sent, even though the connection tests correctly.API-2364183757V44.4
    44.4.xReseller account viewing an AI summary/sentiment in the portal shows the speaker is from your own domain instead of the domain you are viewing, if they have matching extensions.OMP-5482245975TBD
    VersionIssueJIRA TicketCSE CaseETR
    43.4.4Unable to change times for Static reports in SNAPanalyticsCHRT-563TBD
    44.2.2Data does not match the call center reports if using to narrow of time range. Recommend increasing time range.CHRT-592TBD
    44.3.1SFTP endpoint handshake compatibility results in the failure of CDR reports to be sent via either email or the SFTP server setup.CDR-410TBD
    44.4.xAddressing the report mismatch and restoring consistency between portal/email views and CSV exports.API-1643TBD
    44.4.xWhen creating a new graph type card with the service level data set, you are unable to edit the percent from 100.CHRT-550251840TBD
    VersionIssueJIRA TicketCSE CaseETR
    SMA 3.xSNAPmobile App will show the mobile's phone number instead of the company phone number when the SNAPmobile app is using Mobile Phone as the default calling method.TBD
    SMA 4.0.2Android devices that upgrade to Android 15 may notice that the call out button is partially hidden. The button is still functional.N/A167787TBD
    VersionIssueJIRA TicketCSE CaseETR
    43.4MMS may not be recieved by a call queue agent via snapmobile web and the PWA app for the first MMS message sent via call queue SMSWP-1506TBD
    44.2Webphone duplicate session message not displaying if webphone is open on different browsers/computersWP-172900179950TBD

    For more information on Native Fax, see Native Fax Considerations

    VersionIssueJIRA TicketCSE CaseETR
    V44.3Intermittently sent faxes may appear in a random order, not sorted by date and time sent.API-2561200204TBD
    VersionIssueJIRA TicketCSE CaseETR
    42.1.2Polycom devices intermittently do not failover to alternate cores and go offline when a 503 - Service Unavailable is received.TBD
    42.0.3Device override which includes Special Chars (ie:  +/\%$() ) will cause values to not setTBD43412TBD
    43.1.1When configuring timeframe toggle with a remote user, the time frame search shows no matches found. The warning can be ignoredv43.2
    V43.4Snom phones not using users selected timezone, requiring manual setting of timezone via override or on the phone.NDP-656V44
    V43.4.1Moving a device from one domain to another the phone's linekeys retain the origiinal snapbuilder settings until manually clearing the buttons in the new snapbuilder profile and doing another resyncNDP-577V45
    43.4.3Basic user is unable to edit their own SNAPBuilder BLFs if the device they are trying to edit has a letter in the extension (ex.100a). It is stuck in a read only mode. Temporary fix is changing the phone's extension to a non-lettered extension (ex. 100)TBDTBD
    44.2.1When viewing a device configuration within snapbuilder, and selecting the directory tab, the tab disappears requiring closing and reopening the view configuration panel.TBD00165629TBD
    44.2.xWhen pushing 2 or more Timeframe Toggle buttons to a Yealink Phone that alter the timeframe of the same user, the BLFs may flash & go grey intermittently. To work around, do not push more than 1 toggle at this time. You may setup speed dials to star codes if necessary.134659V44.3
    44.2.1Yealink T41S, T42S, T46S & T48S model phones have a new firmware, 66.86.0.160. This firmware does not register the device upon provisioning. The device's outbound proxy remains blank. We recommend using firmware version 66.86.0.5 for the devicesTBD
    VersionIssueJIRA TicketCSE CaseETR
    43.3.1Unable to delete DID via API if enable date is setAPI-1584TBD
    44.3.1Recording Configuration field is missing from Get User API callsAPI-220100212737v45
    VersionIssueJIRA TicketCSE CaseETR
    44.2.2When using SMS, blank, erroneously sent "Unread SMS" emails may be delivered to the SMS User's email address.API-233700173188TBD
    VersionIssueJIRA TicketCSE CaseETR
    VersionIssueJIRA TicketCSE CaseETR
    4.7.0.9749Calls to disconnected numbers may potentially9985600190816TBD

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