CloudieConnect v5.1.2 Release Notes

Add Picture-in-Picture (PIP) support for video calls.

Add hyperlink functionality to email IDs in chats, allowing users to tap and directly open their default mail app to send mails.

Automatic bitrate adjustment during calls to optimize audio quality.

Add hyperlinks to email IDs in Contacts for easy access.

User should be redirected to the previous screen instead of exiting the application.

Option for disabling auto-correction and auto-completion in the search bar.

Enable profile-wise priority search for contacts

Trigger automatic logout upon receiving a response API indicating a user token change.

Auto-convert numbers to E.164 format for outgoing SMS and calls initiated from the app

Improve Enterprise Contacts with a new design and expose API for contacts management to reduce app-to-server calls.

Fix profile still visible in app after removing it from Enterprise contact or by manual refresh.

Fix contact deletion issue from ‘View Contact Information’ screen in Recent tab.

Fix default status text not showing in Presence status screen.

Fix missing network status indication for audio/video calls.

Fix incorrect label and missing status text displayed in contact list.

Fix GMT and IST time both displaying in entries in chat list.

Fix incorrect screen shown on login with OTP.

Add support of special characters in filenames used in chat attachments.

Fix delay in updating chat presence status when switching between DND and Online.

Fix automatic login triggered by swiping left to right after sending a message and logging out.

Fix non-blinking cursor in Email field under “Login with OTP” section.

Fix dial pad theme not changing correctly between dark mode and light mode.

Fix screen not waking up for incoming call when app is in the background and only a notification is shown.

Fix incoming call not received at callee side when app is killed or in kill lock state.

Fix issue where keypad cannot be reopened after hiding it.

Fix digits not shifting correctly on iOS dial pad when entering new digits.

Fix multiple captions displaying for all images instead of only the first one.

Fix ability to dial emergency number using video call button on ios.

Fix app crash while scrolling group chat messages.

Fix inability to insert digits between existing ones on the dial pad.

Fix issue where call continues even after user logs out or kills the app.

Fix “Video not found” message displayed in video background after sending video.

Fix app crash after tapping Download when “No video/image found” is displayed.

Fix two toast messages displayed at once (“Download failed” & “Download please wait”) on group participant side.

Fix the selection not clearing when navigating to a different screen.

Fix chat attachments (image, video, document, audio) appearing in device Downloads folder if it’s already downloaded.

Resolve small text input area in the message detail screen to expand dynamically with multiple lines of input.

Fix issue where tapping the send button for video uploads shows both the cross (cancel) icon and the download icon simultaneously.

Fix %23 displaying in recent history when dialing numbers with # symbol.

Fix incoming call screen showing “Failed to connect” after some time.

Fix missed call notification triggered when manually turning ON account toggle.

Fix issue with deactivating the account from the side menu.

Fix app crash on refreshing Enterprise contacts after deleting a contact from the web portal.

Resolve duplicate record generation in CDR.

Address issue where tapping a push notification does not open the related message thread.

Fix SMS badge indicator not updating for new messages.

Fix call waiting issue on iOS.

Fix SMS Caller ID dropdown disappearing after entering a valid number.

Handle redirection issue from View Participant screen to Add Participant or Contact Listing screen.

Address chat extension and message number both being selected when choosing contact and searching chat extension.

Correct inability to delete contacts from the View Contact Information screen in Recent tab.

Fix issue where new contacts added to the portal are not appearing in the app.

Resolve missing voicemail badge indicator for unread voicemails.

Correct 24-hour time format display issue in SMS/chat screens.

Address missing call recordings for outbound calls in call history.

Fix multiple instances of same call recording being displayed.

Correct timestamp for new messages showing +6 hours.

Address user display name shown as a number in the chat list.

Fix keypad digits not displaying properly and requires manual scrolling.

Resolve no audio on inbound calls while using Wi-Fi.

Correct clear button behavior in keypad module.

Handle issue where edited private contact is removed from the Favorites tab.

Fix contact updates not syncing in the Favorites tab from Enterprise Contacts.

Address missing attachment icon in chat module.

Resolved voicemail push notifications not received on receiver side.

Fix app getting stuck when calling voicemail.

Correct redirection to keypad after tapping back from the voicemail screen.

Handle issues with receiving SMS and attachment messages.

Resolve ‘Network request failed’ pop-up showing after logout.

Fixed double call issues.

Correct missing voicemail notification when call is sent to voicemail.

Remove less important permissions from mobile apps.

Handle high user-perceived crash rate on Android.

Resolved Forgot Password redirection issue in Sandbox environment.

Fix silent audio takeover when accessing voicemail.

Address account enabling automatically after being turned off.

Fix the inability to send or attach Word documents in chat.

Fix random app logout due to expired token message.

Increase clarity in voicemail messages.

Resolve app getting stuck on loading screen after entering OTP.

Update date format display throughout the app.

Fix audio/video button icon not displaying when long contact numbers are added in private contact details.

Fix contacts disappearing in Private and Shared tab after manual refresh.

Address app crash when selecting at least three contacts from the “TO” field.

Correct issues in Forgot Password flow (Sandbox environment).

Fix music on hold not playing during video calls when put on hold.

Handle deleted profile picture reappearing in the app.

Add support for special characters in filenames.

Fix missing encryption for sensitive information.

Fix issue where changing chat presence status clears vCard XML data.

Fix automatic login triggered by swiping after sending a message and logging out.

Fix the error message shown when sending attachments from File Manager via the app.

Resolved app crash when scrolling chat messages in group chat [Device specific].

Fix search results not disappearing after clearing search text when switching modules.

Fix suggested contacts showing all categories instead of only the searched contact string.

Fix issue preventing user from re-registering from the side menu.

Fix issue where enterprise contacts do not load after updating configurations and reopening the app when enterprise_phonebook_status is changed from Disable to Enable.

Fix missing username on the keypad screen after login.

Fix on-call notification remaining in the tray even after the caller hangs up.

Fix iOS callee not receiving incoming calls while Android caller sees "480 Temporary Unavailable."

Fix self-view not displaying during video calls.

Fix app logging out automatically without any warning or notice.

Fix pausing of background audio until the app remains open.

Fix app randomly switching to inactive mode.

Fix missing push notifications and badge count update for voicemail.

Fix back arrow in voicemail screen not redirecting to keypad module after opening via push notification.

Fix Go Back option visible incorrectly in Voicemail screen.

Fix lag when dialing numbers from the softphone.

Fix issue where the Android app disconnects by itself.

Fix issue where incoming audio/video calls are not received on the callee side when the app is in a killed or locked state.

Fix issue where removing all participants from a group chat displays "Unknown" text in the conversation list.

Fix re-registration required for incoming calls on every 2nd call at callee side.

Fix app crashes when selecting contacts in the contact listing screen.

Fix status resetting to "Available" after selecting "Do Not Disturb" and reopening the app.

Fix missing Play button in Visual Voicemail.

Fix random string displayed before extension number on incoming call at callee side

Fix profile picture reappearing after deletion in the app.

Fix MMS messages duplicating and appearing out of order.

Resolve issue where attachment is not sent and error message is displayed when user send any attachment from File manager in Android app.

Fix "Network request Failed" message getting displayed while killing and reopening app.

Resolve app crash issue when Recents screen is refreshed twice.

Resolve app crash issue when Recents screen is refreshed once and Contact module is accessed.

Fix random occurrence of user not able to log out  and stuck on Logging out message.

Rectify Mobile and Email radio button labels to display in user-selected language.

Display Business and Other headings inside Enterprise contact detail screen.

Handle error message displayed when sending attachments via File Manager.

Display appropriate message when reopening the app after a kill state instead of showing “Network request Failed” toast.

Fix app crash triggered by performing refresh after navigating from All Contacts to Recents.

Address issue where the keypad remains visible and does not hide in the Contact Support module.

Fix logout process getting stuck on "Logging out" message.

Correct day label showing a particular day for all call logs in the Recents tab.

Address issue where background music stops unexpectedly upon launching the app.

Resolve error encountered when attempting to contact support.

Update and standardize date formats across the app for better clarity.

Handle missing visual indicator for call type when receiving a new video call during an ongoing call.

Correct placement of recurring meetings that were appearing under incorrect dates in the listing screen.

During an active video or audio call, the accept button for incoming video calls doesn't indicate the call type.

Resolve iOS app disconnection issue when relaunching the application.

Fix “Upload Failed” error triggered while submitting a report via the Contact Support option.

Address error message displayed after login on Android devices.

Fix UI/UX Issue.

Add hyperlink functionality to email IDs in SMS for quick email access.

Introduce support for Private and Team Contacts.

Improve navigation flow for Messages/SMS.

Handle profile updates in Enterprise Directory and User Module more efficiently.

Resurrect Call Forwarding feature

Sync BLF with XMPP presence across devices.

Adjust Enterprise Directory sync to update the timestamp before completing the API call.

Update VCard profile image handling from base64 to image URL.

Consolidate missed calls and include support for "Call Answered Elsewhere."

Display contact name from Device or Enterprise Phonebook in missed call and SMS/MMS notifications.

Enable QRCodeV2 login including additional details like URL and tokens for smoother app authentication.

Improvements in chat features.

Ensure incoming call notifications appear as banner seamlessly during media streaming.

Strengthen app security based on insights from vulnerability scans and log reports.

Improve User Experience by redirecting users to the login screen when pressing back during the password reset process.

Keep users on the same screen after ending an audio or video call, instead of redirecting them to the keypad.

Display the app folder in the native gallery, showing downloaded images and videos from the app.

Improve the audio/video call experience for smoother communication.

Enable BLF functionality for Enterprise Phonebook Contacts by default.

Ensure smooth profile updates in both the enterprise directory and user module.

Fix email logs not showing error when no account was configured in the native mail app.

Fix missing extension and incorrect voicemail duration displaying on Voicemail detail screen.

Fix issue preventing users from adding a new line in the ‘Enter Message’ area using the keyboard.

Resolve token expiration logout when fetching new configuration screen after reopening the app.

Fix Enterprise contact still appearing after profile removal and manual refresh.

Address false missed call alerts when no actual missed call occurs.

Fix call getting disconnected for both parties when HOLD is tapped during video calls.

Resolve issue where “No Conversation Found” is shown and roster list is missing in chat.

Resolve the user getting redirected to the Keypad screen when the user taps on the back arrow button from chat details screen after selecting contact from the roster list.

Resolve unexpected logout issue without warning across iOS and Android platforms.

Fix microphone permission prompt not appearing as expected.

Resolve calling and permissions issues when using bluetooth.

Fix contact name not displaying properly in notifications.

Ensure deleted messages are not shown under the Messages section.

Resolve app freezing issues when calling voicemail.

Fix app disconnection on Android.

Handle video call initiation and corresponding UI when camera permissions are disabled.

Display call type indicator when receiving an incoming video/audio call during an ongoing call.

Address missed incoming calls and redirection to voicemail every few minutes.

Fix redirection of users to Greeting List screen after saving long voicemail recordings.

Resolve issue with group chat behavior.

Fix UI/UX Issues.

Enable reply to SMS directly from push notifications for users.

Synchronize BLF presence with XMPP presence in one-way flow

Display missed call and SMS/MMS notifications with contact names from the device or enterprise phonebook.

Enhance contact designs and expose the API for downloading contacts, along with reducing load by minimizing API calls from app to server.

Improve Update Configuration Flow

Improve sync of push subscription and call forwarding settings between the app and server for seamless configuration management.

Consolidate missed call logs into a single database entry and support "Call Answered Elsewhere" status.

Handle updates to profile data in both the enterprise directory and user module for accurate synchronization.

Fix inconsistent behavior between Android and iOS when the microphone is disabled and an incoming call is answered.

Resolve issue where the Accept Video button appears in notifications even when video calling is turned off for the callee.

Eliminate duplicate entries of SMS threads on the message list screen.

Prevent video calls from being triggered when selecting audio call options during a VoIP interruption on Android.

Restore self-view functionality after declining a video call during an ongoing VoIP interruption.

Remove unintended display of regular user entries inside the Enterprise contact list.

Fix contact name display on iOS so both the incoming call notification and call screen show consistent info.

Enhance call forwarding behavior to work seamlessly when configured.

Fixed missing/null text in local network permission notification.

Correct header text from “Account Setting” to “Call Forwarding” on the call forwarding screen

Fix 'No Answer' call forwarding not triggering when configured.

Fix download log file issue for contact logs

Fix Contact Support issues

Resolve SMS sending issues from expected number

Fix audio issues during calls.

Fixed issue where users could hear dial tone and ring but experienced no audio during active calls.

Fix incoming calls not received when DND toggle is enabled

Adjust timestamp logic to display correct time for new messages.

Prevent Bluetooth from disconnecting when dialing extension.

Resolve login screen freeze after entering OTP from email.

Display app to reflect proper date formats across all screens.

Address speaker function inconsistency.

Fix MMS message duplication issues.

Ensure call type (Audio/Video) is indicated correctly when receiving a second call during an active session.

Fix Incorrect background color appearing in Dark Theme for group member lists and shared media sections.

Resolve issues with the contact support.

Fix brief audio switch from speakerphone to handset during outbound calls.

Allow users to zoom into MMS previews.

Ensure saved MMS files will be stored properly in the device file system.

Allow SMS and MMS messages to be sent directly from contact list.

Improve conversation search behavior to return complete results.

Fix contact list display issues.

Fix crash issues while searching.

Fix character rendering issue for received SMS containing special characters.

Improve LDAP contact sync logic to ensure consistent behavior after enabling/disabling sync from portal.

Fix inconsistent upload progress behavior on Contact Support screen.

Fix call kit icon display issues on incoming call screen.

Correct group management so re-added users are not automatically assigned as admins.

Ensure music on hold plays correctly, and two-way audio is resumed after unhold.

Resolve OTP delivery issue to ensure valid email addresses receive codes consistently.

Resolve full attended transfer issues on the callee side.

Ensure conference call merges participants correctly without leaving first caller on hold.

Enable blind transfer to function properly from both caller and callee sides.

Fix video call stability so the stream does not drop after unhold is performed by callee.

Fix disappearing Cross and OK icons when tapping email field in Edit/Add Contact screen on Android.

Fix incorrect display of cross icon on New Message screen when opening chat from recent tab with no history.

Fix discrepancy between call duration and recording duration in recent call tab.

Fix visibility and clickability issues in Privacy Policy link.

Ensure video call screen displays correctly when the callee answers using the Accept button.

Fix Android push notifications for missed calls to show caller name/number instead of “undefined”.

Correct translations in Dutch language.

Display proper number or contact name when using dialing prefixes.

Fix missed call push notification showing 'undefined: undefined' instead of the caller info.

Ensure proper synchronization of favourite contacts across devices.

Add support for Private and Team Contacts

Expose APIs for SMS and Call History

Display "Call Answered Elsewhere" in recent call logs on when a call is answered on a different device.

Allow creation of Phonebook contacts with blank first name and last name fields.

Fix Android webview rendering issues.

Synchronise BLF status with XMPP presence (one-way).

Display SIP Display Name in Call History and use it as a fallback option if no contact name is available.

Show NAME:Number format on CallKit screen instead of only the name.

Apply contact search preference consistently across incoming/outgoing call screens, SMS/Missed Call notifications, Call History, and Messages.

Retrieve profile picture and presence from Contact API instead of vCard.

Refresh contact list automatically when the Contacts tab is opened within 5 minutes.

Ensure Favourites screen fetches live contact data from the contact database instead of using a local cache.

Increase BLF limit.

Provide a contact's BLF or presence status in Contacts, Recents, Chats, Dialpad, and Favourites screens.

Auto-enable BLF functionality for Enterprise Phonebook contacts without requiring manual configuration.

Consolidate BLF, XMPP presence, and favourites across all contacts for unified presence management.

Resolve issue where tapping the back arrow from message details does not return to the message list when accessed via Contacts.

Display profile picture on Dialpad suggestions, Call History, Incoming and Outgoing call screens, and show presence on Dialpad suggestions.

Make all contact fields searchable including name, number, email, and organization for improved lookup accuracy.

Set “All” tab as the default in Contacts and display favourite contacts at the top with a ‘*’ symbol indicator.

Resolve SSO login issues on iOS devices

Fix missing labels for local contacts.

Resolve logout issue where 'You have been logged out automatically' message appears after manual logout from the app.

Fix ED contact names not displaying in Recents tab if the tab is opened before sync completes.

Fix small font size for placeholder and entered digits on mobile number input field.

Fix SSO login flow not proceeding after tapping 'Click to Continue' link on iOS.

Display proper toast message “Configuration updated” after config update.

Fix duplicate missed call push notifications when caller cancels call before it is answered on iOS.

Prevent repeated “Updated New Configuration” message when user taps Call Forwarding in Settings.

Fix delay in sending message after tapping the send button.

Fix app freezing on Trying/Ringing screen after second callee answers during attendant transfer.

Fix app getting stuck on “Fetching new configuration” screen after receiving push from customer portal.

Prevent duplicate push notifications in both foreground and background states on iOS.

Fix mismatch in voicemail greeting duration between app and portal.

Redirect user to group details screen after adding participants instead of chat list.

Correct wrong greeting duration displayed.

Fix missing badge count after inbound SMS.

Resolve missing SMS display.

Fix incorrect duration display and progress bar issues on greetings screen.

Fix text message delivery failure.

Fix white-on-white text issue in Dark Mode.

Standardize upload progress behavior on “Contact Support” screen.

Restore MOH audio on HOLD for both caller and callee.

Prevent redirection to chat screen on push notification after app is killed.

Display About Us description in Light theme.

Remove duplicate “Select Language” button on OTP login screen.

Fix issues with Syncing favourite contacts.

Ensure DTMF tones are audible to callee during calls.

Fix crash when removing and re-adding participants in group chat.

Ensure messages update in conversation view across foreground/background on iOS after pull-to-refresh.

Fix “Request failed with status code 400” error while sending messages due to Caller ID issue.

Update group chat header after participant addition without needing manual refresh.

Prevent duplicate missed call push notifications on iOS.

Ensure voicemail push notifications are received and badge updates on receiver side.

Redirect to correct SMS thread and update list after sending message via contact detail.

Fix SMS push notification redirecting to Recents tab instead of conversation.

Fix 'Upload Failed' error in Contact Support.

Ensure chat messages are received in kill/background state.

Prevent auto-unregistration after configuration update or idle time.

Fix 403 Forbidden call failure error for all users.

Fix 'Upload Failed' error in Contact Support.

Fix missing visual or audible indication when call is routed to voicemail.

Restore voicemail icon visibility after app is sent to background and reopened.

Display contact name or number correctly when prefix is used in call history entries.

Fix app stuck on “Validating Credentials” screen during production login flow.

Fix issue where media attachments get stuck on sender side and fail to deliver in chat.

Fix “Upload Failed” error in Contact Support screen.

Show proper alert when internet connectivity is lost.

Prevent music from stopping automatically when app is launched.

Fix UI/UX Issues.

Group MMS not showing content when entering the chat conversation.

N/A

N/A

Resolved an issue where mobile app calls intermittently failed to reach endpoints and audio quality became robotic over Wi-Fi.

Fixed a bug where BLF status was not updating correctly during ringing and active call states.

The Caller ID drop down was being visible for a fraction of time even though it was disabled from the Server. Resolved this bug.

Fixed a UI issue causing call forwarding options (Unconditional, Busy, No Answer) and number fields to appear multiple times.

Fixed Android 16 crashes reported in Crashlytics.

Fixed QR code scanning issues on Google Pixel devices.

Fixed an issue causing Android phones to keep ringing when calls were answered elsewhere. Also addressed an iOS inbound call issue where, after prolonged app inactivity, calls appeared connected but had no audio and eventually disconnected.

Resolved an issue where the app rang but became stuck on “Connecting…” when the user attempted to answer the call.

Fixed click-to-call behavior so webpage phone numbers now dial correctly even when the Voyce app is not already open.

Resolved an issue where the Android app froze on the “Connecting…” screen.

Fixed an iOS issue causing repeated logouts and “token expired” errors

Fixed Google SSO login failures in a particular client’s mobile app.

Resolved an issue where Click-to-Call was not working properly.

Fixed missing Chinese messages on the login screen in the app.

Fixed unnecessary configuration messages showing after navigating back from Settings to the keypad.

General UX/UI bug fixes.

N/A

N/A

Resolved an issue in iOS causing the speaker to get activated and audio to route incorrectly after declining an incoming VoIP call during an active call.

Fixed an issue where the app is failing to recognize an expired version, causing it to operate beyond its supported lifecycle.

Resolves issue causing audio loss on the app when switching from an active iPhone cellular call.

Fixed contact sync issues on iPhone SE (2020) with iOS 16.0.1 in Mobile app.

Resolved an issue where Tragofone apps on certain devices would log out automatically, preventing incoming calls while still allowing outgoing calls, even after configuration updates or device resets.

Fixed Android-specific issue preventing incoming calls, even though iOS and Desktop endpoints worked.

Resolved an Android-specific issue where selecting the account in a browser after logging into the app triggers an automatic call with a random string.

Fixed random app crash issue when changing the language from English to Arabic on the login screen.

Resolved an issue where, after updating configuration and remaining idle in the background for several hours, the app occasionally freezes on the 'Recents' screen in loading state.

Resolved an issue where the “Upload Failed” popup appears instead of “Uploaded successfully” when users attempt to send logs to Support.

Fixed a bug preventing chat push notifications from reaching recipients

Fixed UX/UI bugs

N/A

N/A