Mobile-X

    Create Mobile-X Subscribers

    The VoIP Help Page Team·2 min read·Last updated: March 14, 2026

    This article provides step-by-step instructions for creating a new subscriber in the Mobile-X control panel, including configuring subscriber details, selecting a bundle, assigning a SIM/phone number, and setting up PBX integrations.

    Scope

    This article outlines how to create a subscriber in Mobile-X. Each subscriber corresponds to an extension in the PBX.

    Requirements

    Create Subscriber

    1. 1

      Log in to Mobile-X Control Panel.

    2. 2

      Navigate to the group you wish to add products to.

    3. 3

      From the Subscribers tab, click + New Subscriber Wizard.

    4. 4

      Complete the following fields:

      1. 1
        Home Location: United States of America (USA)
      2. 2
        Subscriber Name: User's first initial and last name
      3. 3
        First Name: User's first name
      4. 4
        Last Name: User's last name
      5. 5
        Email: User's email address
      6. 6
        Description: <User's Name> - <User's Extension>
    5. 5

      Click Next.

    6. 6

      Set Bundle to Primary SIM USA Enterprise subscriber bundle base and click Next.

    7. 7

      Configure the following settings and click Next:

      1. 1
        SIM Type: Physical SIM or eSIM
      2. 2
        SIM: Select an available SIM
      3. 3
        Number: Select an available number

    8. 8

      Complete the following fields and click Next:

      1. 1
        PBX: UCAASNetwork
      2. 2
        Line Group: Select the corresponding core for the user here.
        1. 1
          UCAASNetwork_LG_IAD = IAD Core
        2. 2
          UCAASNetwork_LG_ATL = ATL Core
        3. 3
          UCAASNetwork_LG_PHX = PHX Core
      3. 3
        Messaging Gateway: Select the domain name of the client
      4. 4
        Extension: User's Extension
      5. 5
        Business Number: Number you selected in step 7c
      6. 6
        Business Number as SMS Identity: Yes (only if SMS is enabled for the user, otherwise select No)
      7. 7
        SIP Address: SIP Username on SIP Device Credentials
      8. 8
        PBX Username: SIP Username on SIP Device Credentials
      9. 9
        PBX Password: SIP Password on SIP Device Credentials
      10. 10
        Roaming Profile: PLCY_RMG_NAM_RLAH
    9. 9

      Set the following controls and click Save:

      1. 1
        Voice: On
      2. 2
        Data: On
      3. 3
        Messaging: On
    10. 10

      If the subscriber is using an eSIM, select SIM > eSIM details.

    11. 11

      Select Download QR or screenshot the QR Code. This code will be provided to the subscriber for setup of their eSIM.

    Was this article helpful?