SNAPbuilder
Create and Apply a Template on SNAPbuilder
The VoIP Help Page Team·2 min read·Last updated: March 14, 2026
This article provides a step-by-step guide on how to create and apply configuration templates for desk phones using the SNAPbuilder tool within the Manager Portal.
Scope
This document will show you how to create and apply a template on SNAPbuilder
Requirements
- Access to the Manager Portal
- Deskphone
Create a Template
- 1Log in to the Manager Portal.
- 2Click the Inventory tab > Then click Phone Hardware > Then click on SNAPbuilder dropdown > Then click Manage configuration templates.

- 3There you will be able to create a template.

- 4When naming your template, DO NOT use special characters as this may result in the template being unable to sync properly to the device.
- 5Once you put in the name and model, it will take you to the page where you edit the template.
Please follow the instructions on how to use SNAPbuilder to add the buttons on the template.
Apply a Template
- 1Click the Inventory tab > Then click Phone Hardware > Then click on the gear icon next to the phone that you want to apply the template to.
- 2Click on Templates > Then click on the dropdown and select the template you want to apply > Then click Apply Template.

- 3Once you have made the changes on your phone's keys, Click the Up-Arrow Key right next to the Save button and then click on Save and Resync.
Your phone will restart or resync the configuration you have made and will implement the changes to the phone.
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