Call Queues
Create Intro Greeting for a Call Queue
The VoIP Help Page Team·2 min read·Last updated: March 14, 2026
This article provides instructions for configuring an introductory greeting for a call queue, allowing callers to hear important messages before being placed into the queue.
Scope
The default behavior of a Call Queue is to play the domain's music on hold. It is possible to add a greeting in front of it so a caller will hear any important messages just before hitting a Call Queue.
Requirements
- Office Manager Access to the Manager Portal or higher
Require Intro MOH on the Queue
- 1
Log in to the Manager Portal
- 2
Navigate to Call Queues
- 3
Click on the queue to modify
- 4
Navigate to Pre Queue Options and set Require intro MOH to Yes
- 5
Click Save
Upload Intro Greeting to Call Queue
- 1
To the right of the call queue, click on the Edit MOH button
- 2
Click Settings
- 3
Check Play introductory greeting
- 4
Select Text-To-Speech, Upload, or Record
- Text-To-Speech: Type in the desired message and choose a preferred voice. Users may select the play button to listen to the final result.
- Upload: Browse and upload a wav or mp3 file, enter a name in the description field.
- Record: Enter an extension or phone number and name in the description field. Click Call. The PBX will call the entered number to record a message.
- 5
Click Save
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