Create a SIP Trunk

This article outlines how to create a SIP trunk for use with an on-premise PBX or ATA device.

Requirements

• White Label Access to Manager Portal or higher
• IP Address of the PBX
• Existing domain for client

1. 1
   Log in to the Manager Portal
2. 2
   Navigate to SIP Trunks

3. Click Add SIP Trunk

4. Under the Basic tab, complete the following information:

• Name: Must be unique, all lower case letters, no spaces or special characters, minimum of 4 characters - Note: You may use the name of the domain. (i.e. Domain name of "domain2.12345.service", name the SIP Trunk "domain2.12345.service")
• Domain: Client's domain name or public IP of the PBX
• Description: Company Name
• Relay Media:  Set to Don't care - If the PBX or ATA that you’re creating a trunk for requires media be sent directly to the origination/termination source, select No
• Trunk Type: Select Bidirectional (Inbound & Outbound), Origination Only (Inbound Only), Termination Only (Outbound Only), or Locked (No Inbound or Outbound)
• IP Control: Choose Static IP or Require Registration. This will depend on the PBX or ATA Requirements - If using Static IP, enter the IP address of the PBX
  • If using Require Registration, enter a unique username (not a DID). These credentials will be used for registering the PBX or ATA

5. 1
   Click Next

6. Under Dial Planning & Limits, complete the following fields:

1. 1
   Dial Translation: This should be left as the domain name
2. 2
   Dial Permission: Recommended permission is US & Canada. See Dial Permissions & International Calling for more information.
3. 3
   Set the limitations you wish to use for inbound & outbound calls, or both
4. 4
   Click Add

1. 1
   Inbound call limit is the maximum number of sessions allowed to originate from the connection
2. 2
   Outbound call limit is the maximum number of sessions allowed to terminate to the connection
3. 3
   If desired, configure failover for the sip trunk
4. 4
   Configure static E911 addressing for the SIP trunk's number ( https://voipdocs.io/e-911/register-e911-from-manager-portal?from_search=145177188)

1. 1

   As noted above, we recommend that the name be the same as the Domain name

2. 2

   In the Portal, navigate to the Inventory page and you can assign numbers to the SIP trunk shown below:

3. 3

   Sample SIP Trunk setup:

4. 4

   Name— The Trunk ID, we recommend the Domain name to be used (domain.12345.service)

5. 5

   Domain— The domain to associate with the trunk (domain.12345.service)

6. 6

   Description— A string that defines, or otherwise notates, who or what the trunk is for

7. 7

   Relay Media— Allows video content to be relayed, if yes.

8. 8

   Trunk Type— The type of calling that can occur on the trunk (bidirectional, inbound, outbound, none)

9. 9

   IP Contro — Require Registration when using registration, IP Control when using the peer IP

10. 10

    SIP User — username for SIP registration

11. 11

    SIP Password— password for SIP registration