Configure Holiday Routing
This article provides a guide on how to set up holiday routing in your VoIP system to manage incoming calls during holidays and planned office closures.
Scope
This article outlines the process for configuring Holiday Routing. The PBX does not have a function for recurring holidays, so it is recommended to review this routing at least once per year to ensure it is configured correctly.
Requirements
- Office Manager Access to Manager Portal or higher
Create Holiday Time Frame
- 1Log in to the Manager Portal
- 2Navigate to Time Frames
3. Click Add Time Frame
4. Set the Name to Holidays
5. Select Specific Dates or Ranges
6. Add the dates of expected closure using the + icon
7. Click Save
Update Time of Day Routing
- 1Navigate to Inventory
2. Click on the number to update
3. Under Select time frame for new rule, choose Holidays and click the + icon
4. Set the Treatment and Destination
5. Drag the Holidays rule to the top
6. Click Save
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