Enable a Disabled Time Frame on a ToD Routing User

This article outlines how to enable a disabled time frame for a TOD Routing user.

Requirements

• Office Manager Access to Manager Portal or higher
• TOD Routing User

1. 1
   Log in to the Manager Portal
2. 2
   Navigate to Users

3. Uncheck Hide System Users

4. The extension of the system user is the 11-digit phone number

5. Go to the Answering Rules tab

6. Click on the answering rule with the black Disabled tag

7. Check Enabled 8. Click Save