Delete Voicemail Messages
This article provides instructions on how to delete voicemail messages through the portal, covering methods for both basic users and office managers or higher-level administrators.
Scope
The following steps will show how to delete voicemail messages via the portal.
Requirements
- Access to Manager Portal
For Basic Users
- 1Log in to the portal.
- 2Click on the Messages button on the top.
- 3Navigate to the message you want to be deleted and on the right-hand side click the Red X to delete the message.
For Office Manager Users and Above
- 1
Log in to the manager portal.
- 2
Click on the Users button on the top.
- 3
Navigate to the User wanting to clear the VM messages and on the right-hand side click on the Pencil Icon and then the Voicemail option.
- 4
Navigate down to the Number of Messages and click on Clear Messages to delete all the voicemail messages for that user.
NOTE: The Number Of Messages does hold fax messages and voicemails. Clearing the messages will delete both voicemails and faxes assigned to this user.
Related Articles
Was this article helpful?