Manual Configuration

    Cisco Manual Configuration

    The VoIP Help Page Team·2 min read·Last updated: March 14, 2026

    This article provides instructions for manually configuring a Cisco desk phone to work with your Hosted PBX service. It covers obtaining SIP credentials, finding the phone's IP address, and configuring the phone's web interface.

    Scope:

    The following steps will allow you to configure a Cisco desk phone manually for use with your Hosted PBX service.

    Requirements:

    • Access to Cisco web GUI
    • Access to Manager Portal

    Obtain SIP Credentials

    1. 1
      Log into Manager Portal.
    2. 2
      Navigate to Phones.

    NOTE: Office Managers can navigate to Users > select the user > Phones.

    3. Select Phone Info for the phone you wish to register.

    NOTE: You will only see the information if the phone model is set to Manual or Softphone.

    4. Take note of the listed information.

    5. Click Cancel when you are finished.


    Find IP Address

    1. 1
      From the Cisco phone select Setup.
    2. 2
      Select Network > IPv4 Status.
    3. 3
      Note the IP Address.

    Configure Phone

    1. 1
      Using any web browser navigate to the IP address from the above step.
    2. 2
      Click on Admin Login > Advanced.

    3. Click on Voice > Ext 1 at the top. 4. Complete the following, leaving all other fields as default:

    • Mailbox ID: 9901
    • Mail Server: Enter the Outbound Proxy from your SIP Credentials
    • Proxy: Enter the Domain / Proxy from your SIP Credentials
    • Outbound Proxy: Enter the Outbound Proxy from your SIP Credentials
    • Use Outbound Proxy: yes
    • Register: yes
    • Display Name: User's Name
    • User ID: Username from your SIP Credentials
    • Use Auth ID: yes
    • Auth ID: Username from your SIP Credentials
    • Password: Password from your SIP Credentials
    1. 1
      Click Submit All Changes.

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