Manually Update Outbound Proxy on a Device

Scope

The following steps will allow you to update a desk phone outbound proxy manually

Requirements

• Access to Phone Web GUI

• Access to the Manager Portal / Web Portal

• sbc-las.ucaasnetwork.com ---> sbc-phx.ucaasnetwork.com

• sbc-grr.ucaasnetwork.com ---> sbc-iad.ucaasnetwork.com

• sbc-atl.ucaasnetwork.com

1. 1

   Using any web browser navigate to the IP address from the above step

2. 2

   Log in.

3. 3

   Click on Account at the top and then select Register.

4. 4

   Update the Outbound Proxy FQDN based on the chart at the top of the doc.

5. 5

   Click Confirm

6. 6

   The page will refresh. Look at the top under Register Status. It should now say Registered

7. 7

   Using any web browser navigate to the IP address of the phone

8. 8

   Log in.

9. 9

   Once logged in, navigate to Settings > SIP

10. 10

    Click on the plus next to Outbound Proxy

11. 11

    Under Address enter the Outbound Proxy from the portal

12. 12

    Click on Savelocated at the bottom of the page

13. 13

    The phone should flash and then attempt a reboot process.

14. 14

    Using any web browser navigate to the IP address of the phone

15. 15

    Log in.

16. 16

    Navigate to Accounts > Account 1 > General Settings

17. 17

    Look for the Outbound Proxyfield.

5. ClickSave and Apply

6.Once the phone registers, you will see the phone icon turn green at the top left

You can verify the update of the OB proxy on the phone hardware inventory page.

1. 1
   Login to the manager portal.

You can then see the current OB server the phone is connected too under hostname.

If you have any further issues or questions, please feel free to reach out to support@oit.co