Polycom

Polycom Manual Configuration

The VoIP Help Page Team·2 min read·Last updated: March 14, 2026

**Scope:**

The following article will show you how to manually register a Polycom phone.

Items Needed:

NOTE: Office Managers can navigate to Users > select the user > Phones

3. Select Phone Info for the phone you wish to register.

NOTE: You will only see the information if the phone model is set to Manual or Softphone

4. Take note of the listed information.

5. Click Cancel when you are finished

Find IP Address

1

Using any web browser navigate to the IP address of the phone
2
Log in. The default credentials are admin / 546
- If these do not work, contact your current service provider or the vendor the phones were purchased from
3

Once logged in, navigate to Settings > SIP
4

Click on the plus next to Outbound Proxy
5

Under Address enter the Outbound Proxy from the portal
6

Under Server 1 fill out the Address field with the Domain, we retrieved from the portal
7

Click on Save located at the bottom of the page
8

In the Web GUI, hover over Settings and click on Lines
9

Under the Lines page, click on the plus next to Authentication to reveal the drop-down
10
Fill out the following fields:
1. 1
  Display Name: Name of the User at the Extension
2. 2
  Address: Username from the Manager Portal
3. 3
  Label: Name of the User at the extension
4. 4
  User ID: Username from the Manager Portal
5. 5
  Password: Password from the Manager Portal
11

Once click on Save at the bottom of the page
12

Once done the phone should appear as registered on the manager portal

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