Exporting Yealink Diagnostic Files

Find the IP Address of the Yealink Phone

• From the Yealink phone select Menu
• Select Status
• Select Network
• Select IPv4 Status
• Take note of the IP address for the next steps

Exporting Diagnostic Data

• Using any web browser navigate to the IP address from the above step
• Log in with the Admin account
• Navigate to Settings > Configuration on the phone menu
• Once there, go ahead and scroll down to the bottom of the page until you see the Export All Diagnostic Files option
• Now click Start and replicate the issue
• Once replicated, click on Stop then Export to download the diagnostic files
• You will get a file called allconfig.tar which contains all of the diagnostic information