Obtain a Call Trace

The following steps will allow you to obtain a call trace for the purposes of troubleshooting a call. Call traces provide key data necessary to provide an expedient resolution for many issues.

Requirements

Access to Manager Portal

1. 1
   Log in to the Manager Portal
2. 2
   Navigate to Call History

3. Find the call you wish to troubleshoot. Use the filters if necessary

4. At the right of the call click on the magnifying glass

5. Click Share. A URL of the trace will be copied to your clipboard. Provide that URL to the support time for review