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Bulk Edit Device/Phone Inventory Frequently Asked Questions Getting Started with Your Business Phone System: A Complete Guide Glossary How to Use the Manager Portal How to Use the PBX Feature Count Report IP Addresses & Ports Known Issues Manager Portal Pro Release Notes Manager Portal Pro v4.3 Release Notes Porting FAQ Prohibited and Limited Support Devices Service Availability Star Codes and Features Suspected Spoofed DIDs

Add Native Fax Account Add/Remove an ATA from a User Considerations with Native Fax Delete Fax Messages Factory Reset AudioCodes MP-202B Native Fax ATA How to Receive/Manage Inbound Faxes Native Fax: Send a Fax from Email Native Fax: Send a Fax from Email (OITVoIP)Send Fax from the Manager Portal Setup and Installation of AudioCodes MP202x Native Fax ATA Setup and Installation of ReadyNet QX300 Native Fax ATA

Add a SIP Phone Add Custom Overrides Add Hardware to Manager Portal Capturing DTMF Using Wireshark Change Transport Type on Devices to TLS Configure Custom Overrides for a Domain Configure OBI302 to Specific Phone Ports by Account Default Passwords for Phones Enable SIP Signalling Over TLS Factory Reset SIP Phones Grandstream GDS3710 to Yealink T58 Video Call Setup How to Get Access to Yealink MCS or DMS Import Phones to a Domain MAC Address Already Exists in Manager Portal Missed Call Notification Packaging Guidelines Recommended Adapters for Overhead Paging Systems Recommended Door VoIP Entry Phone Setting ObiHai Status to Managed Supported Devices UniFi Talk SIP Trunk Setup Upgrade Firmware on Avaya J100 Series View Phones Contact IP View the Private IP of a Device Viking IP1700 Provisioning Wake Up Call Wasabi Permission Requirements for Remote Storage What Do the Lights on My Phone Mean?

Axis A8105-E Manual Configuration Axis I8016-LVE Intercom Manual Registration

Cisco Manually Registering an ATA Cisco Overrides

Add Global Username/Password to Grandstream GAPS Profile Grandstream Attended Transfer Grandstream Automated Provisioning System Grandstream BLF Key Configuration Grandstream Call Park Manual Configuration Grandstream DP752 Manual Configuration Grandstream GDMS Remote Provisioning Service (RPS)Grandstream HT812 Provisioning Grandstream IP Phone Connections Grandstream Manual Configuration Grandstream Manually Register HT813 Grandstream Overrides Grandstream Screen Capture Grandstream Upgrade Firmware via Web GUI

Polycom Branding Polycom Call Parking Polycom Change Background Wallpaper Polycom Enabling the Web Interface Polycom Manual Configuration Polycom Overrides Polycom Performing a Firmware Update Polycom Switching VVX Phones from Teams/Lync to Generic SIP Polycom VVX: How to Perform a Remote Packet Capture Polycom Zero Touch Provision (ZTP) and PDMS-SP Polycom Zero Touch Provisioning

Add Device to SRAPS Add Provisioning Profile to SRAPS

Call Parking for Yealink Phones Configuring W80B Multi-Cell System Exporting Yealink Diagnostic Files IP Phone Connections Local Conferencing with Yealink Devices Provisioning Extra Lines to a Yealink Base Station Register a Yealink Handset to a Base Station Transfer Methods on Yealink T5x Devices Yealink Attended Transfer Yealink Change Background Wallpaper Yealink How to Setup the AX83H WiFi Handset Yealink How to Sync Shared Contacts to W70B DECT Phone Yealink Overrides Yealink Perform a Firmware Update Yealink Screen Capture and Access Yealink Swapping a Device Between Two Extensions Yealink T4xS Connect a Jabra Engage 75 using EHS36 or Micro-USB Yealink T5x Connect a Sennheiser SD Pro Using EHS40 Yealink YMCS Remote Provisioning Service (RPS)

Fanvil Overrides

Wildix W-PA Manual Registration

Aastra Provisioning Cisco Remote Provisioning Device Provisioning via DHCP Options Grandstream Manual Provisioning Mitel/Astra First Time Provisioning Panasonic Provisioning Polycom Manual Provisioning Polycom OBI Edition Provisioning Provisioning Global One-Time Password Reset Global One-Time Password Snom C-Series Manual Provisioning Snom D-Series Provisioning V-Tech Manual Provisioning Yealink Manual Provisioning

Algo Manual Configuration Avaya Manual Configuration Change Transport Type on Devices Cisco Manual Configuration cnPilot R200/R201 Manual Configuration Digium IP Phone Configuration How to Move Devices Between Domains Manually Update Outbound Proxy on a Device ObiHai 200/300 Manual Configuration Snom C-Series Manual Configuration Snom M300 Manual Configuration Snom PA1 Manual Configuration Valcom SIP Intercom Controller Manual Configuration Yealink Manual Configuration

SNAPmobile Web Troubleshooting Registration Issue

Android Native Phone App Bria Mobile App Cloudie Connect Extension Unregistered CloudieConnect Mobile Getting Started CloudieConnect v5.1.2 Release Notes CloudieConnect vs SnapMobile How to Submit Logs with SNAPmobile (iOS and Android)How to Use SNAPmobile How to Use SNAPmobile Web Install Progressive Web App for SNAPmobile Web SNAPmobile Join Beta Program SNAPmobile Preferred Using Your Mobile Number in CloudieConnect Welcome to CloudieConnect Zoiper Mobile App

Bria Solo Free Desktop CloudieConnect Desktop Features CloudieConnect Desktop Overview SipTAPI Zoiper 5 Desktop App

Considerations for Mobile-X Create Mobile-X Group Create Mobile-X Messaging Gateway Create Mobile-X Subscribers Import Phone Numbers to Mobile-X Mobile-X Change Extension-to-Extension Caller ID Mobile-X Direct VoLTE Migration Set Up Your Phone with Mobile-X

Create and Apply a Template on SNAPbuilder Enable Remote Phonebook on SNAPbuilder How to Use SNAPbuilder

Add New Users to TeamMate Add PBX to TeamMate Connector Enterprise Add TeamMate to Trust Traffic List Build the TeamMate Connector Application Configure Carriers for SMS with TeamMate Connector Configure Direct Routing Create New TeamMate Enterprise Creating Feature Codes for TeamMate Connector Delete Previous Direct Routing Deleting TeamMate Connector Resellers and Enterprises Deleting Users from TeamMate Connector Enable SMS with TeamMate Connector Ensure Calling Plan is Disabled for Microsoft Business Voice Install PBX End User Portal with TeamMate EPP Login Error Upon Initial Enterprise Registration Microsoft Domain Issues Microsoft Office Licenses Showing as Not Available Subscription Status Showing as Expired Supported Microsoft Licenses for TeamMate Connector TeamMate Connector Configuration Steps TeamMate Connector FAQ TeamMate Connector Known Issues TeamMate Connector Troubleshooting

Assign UC Integrator License Configure Autotask Integration with UC Integrator Configure Salesforce Integration with UC Integrator How to Use UC Integrator UC Integrator License Types

Create a Meeting Room in SNAP.HD

Audit Log User Guide BrioStack Call Popup Install and Configure the Postman App Microsoft Entra: Obtaining Your Tenant ID RepairShopr Integration SyncroMSP Integration URL Call Popup

Call Center on SNAPmobile Web Create a Domain Delete a Domain DNS Records Domain Creation Best Practices Enable QoS Scores in History Extension Numbering: Reserved Number Space Identify a Ghost Call Interoperability Testing Checklist Move Domains Across Resellers MPP Reporting Analytics Capabilities Multicast Paging PBX Transfer Checklist Porting Holidays Professional Services: Migration Projects

Auto Attendant DTMF Troubleshooting Auto Attendant Tips and Tricks Change Auto Attendant Greeting Configure Speech to Text Create an Auto Attendant Modify Timeouts for Auto Attendants

Add Agents to a Call Queue Add Comfort Message to a Call Queue Add Ringback to a Call Queue Configure Callback for a Call Queue Configure Offline Routing for a Call Queue Create a Call Queue Create Intro Greeting for a Call Queue

Allow and Block Calls Allowing and Blocking Calls Answering Rules Call Routing Best Practices Configure Holiday Routing Configure Time of Day Routing Create Time Frames Enable a Disabled Time Frame on a ToD Routing User Enable Call Forwarding Telnyx: Add a Technical Prefix for Outbound Call Authentication

Caller ID Prefix Update Caller ID Number for a User

Advanced CDR Field Descriptions Call History

Conference Controls Configure an Audio Conference Bridge

Configure Notifications for E911 Calling Create an Emergency Address Create an Emergency Endpoint Enhanced 911 Dynamic Location Routing Register E911 from Manager Portal Remove E911 Number from Manager Portal Test E911 Registration

Account Codes Barge, Listen-In, and Whisper Call Recording CloudieAI Call Recording Transcription Intelligence Configure Timeframe Toggle Enable SSO for a Domain Multi-Factor Authentication Music on Hold Reset Voicemail PIN Retrieve SSO Client ID Shared Contacts Single Sign-On SNAPanalytics Static/Dynamic Call Parking

Add DIDs to Manager Portal Delete a DID Route DIDs

Number Barn Porting Requirements Port In Your Existing Numbers Porting Checklist Project Ports Unlock Google Voice Number for Porting

Getting Started with Managed Compliance Onboarding Call Guidelines Orders & Tasks Orders & Tasks Self-Service

3CX: Connect a SIP Trunk Adtran: Connect Analog Users to Use SIP Credentials Allworx: Connect a SIP/IP Based Trunk Bring Your Own Telco (BYOT) Considerations Configure Failover for a SIP Trunk Create a SIP Trunk Elastix: Connect a SIP Trunk FreePBX: Connect a SIP Trunk Modify Headers for a SIP Trunk ObiHai 200/300 SIP Trunk Configuration PBXact SIP Trunk Setup Setup a Xorcom PBX Switchvox: Connect a SIP Trunk Yeastar S: Connect a SIP Trunk

10DLC Messaging Overview Assigning a Campaign ID to an SMS DID Enable Messaging for a Call Queue Group Chat Send and Receive Messages from the Manager Portal Send and Receive MMS via Call Queue from Manager Portal Third-Party SMS/MMS

Bulk Editing Users Call Center Supervisor Overview Change User Scope Configure Speed Dials Sorting List Create a User Dial Permissions Distinctive Ring via Manager Portal Force a Password Reset for a User Hot Desking / Hoteling How to Add a User to a Site Import Users Managing Sites in the Manager Portal Reset and Recycle a User Send a Welcome Email Site Manager Overview User Scope Overview

Access Voicemail Remotely Configure Missed Call Email Notifications Configure MWI for Shared Voicemail Account Delete Voicemail Messages Enable Voicemail for a User Enable Voicemail Transcription Enhanced Voicemail: Route Press 1 to Company Directory How to Set Up Voicemail to Email Manage Voicemail Greetings Set Up a Group/General Voicemail Voicemail Menu

Quick Response to a Compromised User/Device Toll Fraud Prevention Checklist What to Do If You've Been Compromised

Domestic Toll Fraud / Traffic Pumping Good Cyber Hygiene Best Practices International Toll Fraud / IRSF Phishing Scams Recommended Fraud Mitigation Best Practices Text Messaging Spam Toll Free Traffic Pumping within North America Unlawful Robocalls within North America

Call Drop When Transferred via SNAPbuilder Speed Dial Common SIP Response Codes Find Your Public IP Address How to Take Packet Captures Inbound Call Troubleshooting Network Configuration Best Practices Numbers for Testing Obtain a Call Trace Outbound Call Troubleshooting Remove Stuck Active Call Routers with Known Issues Running Syslog Using Papertrailapp.com Setting Unanswered Calls to External Numbers/Voicemail Signs of SIP ALG or Double NAT SIP ALG: What is it and How to Disable It SNAPmobile Web Dropping Assisted Transfer Calls SNAPmobile Web Rejects Login When Portal is Proxied via Cloudflare STIR/SHAKEN and Why Your Calls Get Marked as Spam Temporarily Register Devices to a Different Core Troubleshoot Inbound CNAM Troubleshooting Not Provisioned E911 Troubleshooting Outbound Calls Marked as Spam Troubleshooting Poor Call Quality Troubleshooting Registration / Provisioning Issues Troubleshooting Voicemail Will Not Play Audio Unable to Receive 2FA Codes to SMS Number Understanding SIP Packets Use PingPlotter Cloud to Diagnose Network Issues Use PingPlotter to Diagnose Network Issues VoIP Bandwidth & Network Requirements VoIP Codec Types Why Is My Call Going Straight to Voicemail?Working from Home with VoIP

VoIPmonitor: Filter and View Registration Logs VoIPmonitor: How to Capture a PCAP

Disabling SIP ALG on a Fortigate Firewall SonicWall Recommended Settings for VoIP

Home›Troubleshooting

Troubleshooting

Diagnostics, common issues, and resolution guides

Obtain a Call Trace
VoIP Bandwidth & Network Requirements
Working from Home with VoIP

VoIPmonitor

2 articles

VoIPmonitor: Filter and View Registration Logs
VoIPmonitor: How to Capture a PCAP

Firewalls

2 articles

Disabling SIP ALG on a Fortigate Firewall
SonicWall Recommended Settings for VoIP

VoIP Help Page

Need help? Contact your support team.