Troubleshooting Voicemail Will Not Play Audio

• Call examples for the affected voicemails (Date, Time, Numbers Involved)
• Users affected

1. 1
   Log in to the Manager Portal
2. 2
   Navigate to the client domain you wish to open
3. 3
   Click on Users

4. Locate the user with the corrupted voicemail and masquerade as them 5. 6. Listen to the corrupted voicemail to verify that it can't be played after clicking Play 7.

1. 1
   Identify in call trace where the transfer to voicemail occurred
2. 2
   
3. 3
   In the switch logic after the ACK, you'll see the agent placed the caller who was in 703, into park, and dials extension 3120's voicemail directly using feature code 7. The agent then transfers the parked caller directly to extension 3120's voicemail resulting in the voicemail being unplayable.