Troubleshooting Not Provisioned E911

1. 1
   The first thing you want to check with e911 that is showing as unprovisioned in the OMP is to check the portal debug log.
2. 2
   Establish an ssh connection to the core server ( please see the library )

ssh -l <username> -p

1. 1
   Turn on OMP debugging

Open portal_config.php

sudo vi/etc/netsapiens/portal_config.php

1. 1
   Set nsdebug to 2 and save the file and exit

2. Once you're back to the cli prompt, copy and paste the following

tail -f /usr/local/NetSapiens/netsapiens-portals/tmp/logs/debug.log | grep -i -B10 -A10 Bw911

1. 1
   Navigate to OMP -> Inventory-> 911 Numbers to generate debug logs. From here, watch the output of the tail command above and look for anything that refers to Credentials error.

Look at the output of api curl url to make sure it is being sent to https://service.dashcs.com/dash-api/xml/emergencyprovisioning/v1?wsdl

Get the api curl curl_resultoutput and save it on your notepad

Look for the api response code, if the response code is not 200 then make note of the response code and save it on your notepad for escalation. 2. If the above logs show credentials error, then we need to verify the credentials via dashboard.dashcs.com 3. Navigate to https://dashboard.dashcs.com (refer to the library for credentials) 4. Once logged in, click Users 5. Make note of the user that is Named as API OIT-BW API 6. Verify Sip Peers to make sure that core-atl is on that list

7. Now go to the cli prompt and open portal_config.php to verify the username is set with the credentials as confirmed in the ( credential library ) is accurate

sudo vi /etc/netsapiens/portal_config.php

1. 1
   You should have these three configs

2. If you have confirmed the credentials and that they are accurate and it is still showing as unprovisioned and the API debug log is showing as invalid credentials, then we have to reset the password. 3. Go back to dashboard. dashcs.com -> Users and click on the API user you noted above. 4. Click Change password, choose a randomized password, and save the new password. 5. Go back to the cli prompt where you have the portal_config.php open and update the password with the new password. 6. Go to Inventory-> 911 Numbers tab to resubmit the API request. 7. If you've done all of these and it is still not working, open a ticket with Bandwidth support then open a Ticket with Netsapiens Support, Create an IP Case and Tag the next Engineer and provide a link to this KB that you've followed and any details that you may have found during this troubleshooting.