Setting Unanswered Calls to External Numbers/Voicemail

This article will explain how to set a user's answering rule if unanswered, to forward to the external number's voicemail rather than the extension's voicemail.

Requirements

• Access to PBX
• User's Answering Rule is set to forward to an external number

1. 1
   Log into the PBX
2. 2
   Click the Users tab & click the User
3. 3
   Once you are on the User's profile, click Answering Rules

4. Click the dropdown for the Ring Time

5. Set the ring time to 35 seconds

1. 1
   Anything below that will result in a “You have entered an invalid destination number. Please enter the destination mailbox” message.
2. 2
   Once clicked, it will automatically save