Grandstream
Grandstream Automated Provisioning System
The VoIP Help Page Team·1 min read·Last updated: March 14, 2026
**Scope:**
The following steps will allow you to redirect a new or factory reset Grandstream phone to our provisioing servers without any prior configuration. Factory reset phone boots it will seek out the GAPS service which then points to Provisioning Server.
Requirements:
- Access to Grandstream GAPs
- MAC address of phone(s) that will be provisioned
- MAC address must already have been entered in the Manager Portal
Adding MAC Address to GAPs
- 1Using any web browser log onto the GAPS
- 2Click Device Management
- 3Click Provision New Device
- 4Enter each MAC address
- 5Profile choose OITVOIP v2
- 6Click Submit
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