Provisioning Global One-Time Password

A global one time password, is used to authenticate the device's request for a configuration file from the configuration server.

Each brand will use the same global one time password. After the initial provision, the one time password is no longer valid, and each supported device will have its own unique password to use for future resync's.

Please submit a ticket to support requesting the global one time username and password

Please reference the following KB's for details for setting the global one time password for the respective brands redirect servers

Yealink

Polycom

Grandstream

Snom

If the Brand is not listed above, please refer to the brands documentation for setting up redirection profiles.

For devices that are not in a redirect server, you can still use the global one time password to provision the device.

This can be done 1 of 2 ways.

1. 1
   Through the phone's menu, enter in the provisioning URL of https://ndp.ucaasnetwork.com/cfg and when attempting to pull a configuration, the phone will prompt for a username and password.
2. 2
   Log into the phone's webgui and navigate to the auto provisioning section, fill in the server URL along with the username and password.

Both of these methods will allow the phone to pull a configuration, and once updated will use their own respective unique passwords for each future resync.

Please refer to the brands manual provisioning KB for detailed instruction.

Yealink

Polycom

Snom D Series

Snom C Series

Grandstream

Panasonic

Cisco

If the Brand is not listed above, please refer to the brands documentation for setting up the provisioning server URL.

Reset Global One Time Password

Scope

This article outlines how to reset the global one time password for a phone that has already been provisioned initially.

Manager Portal

NDP

Requirements

Access to the Manager Portal with a Reseller or higher scope

2. 1
   Go to the phone hardware tab
3. 2
   You can now reset your phone to factory defaults

Requirements

Access to NDP

1. 1
   Log in to NDP
2. 2
   Navigate to Configurations > Devices

3. Search for the phone you wish to reset 4. Click on the extension number of the phone

5. Scroll down to Allow Global Password (one time) and select Yes

NOTE: It is recommended to clear the existing username and password to avoid conflicts

6. Click Create