SNAPmobile Web Rejects Login When Portal is Proxied via Cloudflare

• Users can log into the manager portal successfully.
• Launching SNAPMobile Web from within the portal prompts for credentials again.
• Entering the same credentials results in “incorrect username/password” errors.

1. 1
   Log into a branded portal using a valid user account.
2. 2
   Click on Apps > SNAPMobile Web.
3. 3
   Observe: SNAPMobile Web prompts for login credentials again.
4. 4
   Attempting to log in with the same credentials fails.

The branded portal domain may be proxied via Cloudflare, which:

• Alters how HTTP sessions, cookies, and authentication tokens are passed.
• Breaks SNAPMobile Web’s ability to carry over the login session from the manager portal.

Part 1

1. 1
   Use nslookup

nslookup manage.niftywidgets.co

Result to look for: If the IP returned is within Cloudflare’s ranges (e.g., 104.16.x.x, 172.67.x.x), it is being proxied.

2. 1

   Use MXToolBox DNS Check DNS Lookup Tool - DNS Tools - MxToolbox

3. 2

   Input your FQDN into the field at the top of the page, and perform the DNS check. You should see the below canonical name appear.

4. 3

   If a Cloudflare proxy is enabled, it will show like this instead:

Part 2

1. 1
   Look for the orange cloud ☁️ icon in Cloudflare DNS settings.
2. 2
   If the icon is orange, the record is proxied. If the icon is gray, it is DNS-only and not proxied.

1. 1
   Log into Cloudflare where the domain is managed.
2. 2
   Go to the DNS tab.
3. 3
   Locate the CNAME or A record for the portal domain
4. 4
   Click the orange cloud icon to disable proxying — it should turn gray.
5. 5
   Save changes.
6. 6
   Wait a few minutes (up to 5-10 minutes for propagation).
7. 7
   Re-test SNAPMobile Web login.

Notice

Per the DNS Records article, we state: "Do not use Cloudflare Proxies or any other caching service. They will prevent certain features from functioning properly. Disabling Cloudflare Proxies feature will usually resolve DNS related issues."