📄️ Add a SIP Phone
Scope: Users in the system may own one or more SIP devices. These devices can be configured to ring together or separately according to the User's Answerin
📄️ Add Custom Overrides
Scope These steps will instruct you how to add custom overrides to a provisioned device. This is the recommended method for customizing your phone. To appl
📄️ Add Hardware to Manager Portal
Scope Intended Audience: All Users This article outlines how to add hardware to a domain in the manager portal. Requirements Office Manager Access to the M
🗃️ Axis
2 items
📄️ Capturing DTMF using Wireshark
Scope Intended Audience : T1 Technician, WLPs This article goes over how to capture DTMF using a Wireshark PCAP Requirements Access to Wireshark 1. Open th
📄️ Change Transport Type on Devices to TLS
Scope Intended Audience: All End Users This document provides a list of overrides that you will need to enable SIP Signalling over TLS. Requirements Office
🗃️ Cisco
2 items
📄️ Configure Custom Overrides for a Domain
Scope Intended Audience: White Label Partner and Above These steps will instruct you on how to add custom overrides to a domain from either NDP or the Mana
📄️ Configure OBi302 to Specific Phone Ports by Account
Scope Intended Audience: All Users This article will show you how to configure an Obi302 to specify Account 1 to ring only Phone Port 1 and Account 2 to ri
📄️ Default Passwords for Phones
Scope : This document outlines the default passwords for some of the most common manufacturers. The username for all of these is admin unless specified oth
🗃️ Desktop Applications
5 items
📄️ Enable SIP Signalling over TLS
Scope Intended Audience: White Label Partners or Higher This document provides a list of overrides that you will need to enable SIP Signalling over TLS Req
📄️ Factory Reset SIP Phones
Scope : The following steps will allow you to factory reset the following SIP phones. Requirements: Some phones & firmware may require admin password to re
🗃️ Fanvil
1 item
🗃️ Grandstream
14 items
📄️ Grandstream GDS3710 to Yealink T58 Video Call Setup
Scope : This document will help you adjust the settings on the GDS3710 with firmware XXXX to allow audio and video during a call on your hosted PBX service
📄️ How to Get Access to Yealink MCS or DMS
Scope: The following documentation will provide you guidance on how to get access to the Yealink Management Cloud Service or Yealink Device Management Serv
📄️ Import Phones to a Domain
Scope This documentation will show you to properly import phones into a domain using a CSV file. Requirements: Access to Manager Portal List of phones to i
📄️ MAC address already exists in the Manager Portal
Scope The following article outlines how to resolve cases in which a MAC Address already exists in the Manager Portal when trying to add it. Requirments Su
🗃️ Manual Configuration
16 items
🗃️ Microsoft Entra
1 item
📄️ Missed Call Notification
Scope Intended Audience : All End Users This article outlines how to configure a Missed Call Notification for any user Requirments Office Manager Access or
🗃️ Mobile Applications
18 items
🗃️ Mobile-X
10 items
🗃️ Polycom
11 items
🗃️ Provisioning
14 items
📄️ Recommended Adapters for Overhead Paging Systems
Scope: The following document will how to select the appropriate paging system equipment for your client's needs. Selecting a SIP Paging Adapter Unlike pag
📄️ Recommended Door VoIP Entry Phone
Scope : This document will help you determine which VOIP phone is ideal for your needs. Both Door Entry phones do allow to be connected to a Door Strike, M
📄️ Setting Obihai Status to Managed
Scope If an Obihai device goes online before being claimed, the device can show a status of unmanaged and a ZT of pending. This document explains how to ch
🗃️ SNAPbuilder
3 items
📄️ SNAPmobile Web: Troubleshooting Registration Issue
Scope Intended Audience: Tier 1 Technicians or higher The following document will outline steps to potentially resolve issues with the SNAPmobile Web and p
🗃️ Snom
2 items
📄️ Supported Devices
Scope Intended Audience: All users This article outlines the list of Devices with make and model that are supported on our PBX Supported Devices Cisco <tab
🗃️ TeamMate Connector
24 items
🗃️ UC Integrator
5 items
📄️ Unifi Talk SIP Trunk Setup
Scope Intended Audience : All Users This doc will go over how to setup a Unifi Talk SIP trunk Requirments Access to UniFI Admin Panel Connect a SIP Trunk 1
📄️ Upgrade Firmware on Avaya J100 Series
Scope Intended Audience: All Users The following article outlines how to upgrade the firmware of an Avaya J100 Series. Requirements IP Address of Avaya to
📄️ View Phone's Contact IP
Scope The following will show you how to obtain the Contact. This can help you determine if your Desk Phone has a contact with Public IP instead of Private
📄️ View the Private IP of a Device
Scope Intended Audience: All End Users This article outlines how to view the private IP of a device in the Manager Portal. NOTE: This method will not work
📄️ Viking IP1700 Provisioning
Scope Intended Audience : All Users This article goes over provisioning a Viking IP1700 Download and Install the Software 1. Navigate to www.vikingelectron
📄️ Wake Up Call
Scope Intended Audience : Partners This article will show you how to use the wake up call integration in the Manager Portal Requirments Access to the Manag
📄️ Wasabi Permission Requirements for Remote Storage
Scope Intended Audience : All Users This article will show you how to configure the Wasabi permissions requirements necessary for Remote Storage. Requireme
🗃️ Wildix
1 item
🗃️ Yealink
19 items