📄️ 10 Digit Dialing
Scope Intended Audience: All End Users This article discusses the FCC Ten Digit Dialing mandate and our response. Background Due to overlapping exchanges,
🗃️ Auto Attendants
6 items
🗃️ Branding
4 items
📄️ Call Center on Snapmobile Web
Scope Intended Audience : All End Users The document will cover the Call Center functionality available in Snapmobile Web Requirements Scope of Call Center
🗃️ Call Queues
7 items
🗃️ Call Routing
10 items
🗃️ Caller ID
2 items
🗃️ CDRs
2 items
🗃️ Conferencing
2 items
📄️ Create a Domain
Scope Intended Audience: White Label Partners or higher The following article will show you how to create a domain for a new customer Requirements White La
📄️ Delete a Domain
Scope Intended Audience: White Label Partners and higher This article outlines how to delete a domain. Domain deletion is a permanent change and cannot be
📄️ DNS Records
Scope Intended Audience: White Label Partners Several DNS records need to be created for the successful use of our platform. This must be done in advance o
📄️ Domain Creation Best Practices
Scope Intended Audience : White Label Partners The following article will cover the best practices for creating a domain. Requirements Access to White Labe
🗃️ E-911
7 items
📄️ Extension Numbering & Reserved Number Space
Scope Intended Audience: All Users This article outlines the reserved and permitted numbering schemes to use for extensions and features. Restricted Number
🗃️ Features
15 items
🗃️ Fraud
8 items
📄️ Identify a Ghost Call
Scope Intended Audience : All End Users This document explains how ghost calls occur, how to identify them, and how to prevent them. Ever received a call w
🗃️ Integrations
6 items
📄️ Interoperability Testing Checklist
Scope Intended Audience: All Users The function of this checklist is to test all scenarios in which there may be interoperability in service using Asterisk
🗃️ Inventory / Phone Numbers
5 items
🗃️ Local & Toll Free Porting
6 items
📄️ Move Domains Across Resellers
Scope Intended Audience: Tier 1 Technicians or higher This article outlines how to change reseller territories on a domain. Requirements Super User Access
📄️ MPP: Reporting & Analytics Capabilities
Scope Intended Audience : White Label Partners, Channel Partners This article covers the reporting and analytics capabilities available in Manager Portal P
📄️ Multicast Paging
Scope Intended Audience : All End Users The following steps will allow you to setup Multicast Paging on both the senderand receiver on our various devicebr
🗃️ Onboarding Recommendations
4 items
📄️ PBX Transfer Checklist
Scope Intended Audience: All Users This checklist is to assist in the Transfer and Migration of a PBX. Such as Migrating Elastix PBX to Hosted PBX , Hosted
📄️ Porting Holidays
Scope Intended Audience: All Users This article outlines the porting holidays for the upcoming year. This list includes holidays from all of our carriers b
📄️ Professional Migration Service
Scope Intended Audience: White Label Partners This document covers what’s included in our professional service migration projects. Throughout, “you” refers
🗃️ SIP Trunking
15 items
🗃️ SMS / MMS
8 items
🗃️ SNAP.HD
1 item
🗃️ Users
17 items
🗃️ Voicemail
11 items