📄️ Add Agents to a Call Queue
Scope Intended Audience: All Users The following article outlines how to add agents to a call queue. Agents may be added per user or per phone. If added pe
📄️ Add Comfort Message to a Call Queue
Scope Intended Audience: All Users After creating a call queue, you may wish to add messages at intervals of their on hold experience. This article outline
📄️ Add Ringback to a Call Queue
Scope Intended Audience: All Users When creating a call queue, the option to select ringback instead of music on hold is given. Once the queue is created,
📄️ Configure Callback for a Call Queue
Scope Intended Audience: All Users This article outlines how to enable the callback option for call queues. Callback can be used instead of the Forward if
📄️ Configure Offline Routing for a Call Queue
Scope Intended Audience: All Users The following article outlines how to configure offline routing for a call queue. Requirements Office Manager Access to
📄️ Create a Call Queue
Scope Intended Audience: All Users The following steps will allow you to create a Call Queue. This feature allows PBX administrators to manage high traffic
📄️ Create Intro Greeting for a Call Queue
Scope Intended Audience: All Users The default behavior of a Call Queue is to play the domain's music on hold. It is possible to add a greeting in front of