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DNS Records

Scope

Intended Audience: White Label Partners

Several DNS records need to be created for the successful use of our platform. This must be done in advance of obtaining an SSL certificate

Requirements

Do not use Cloudflare Proxies or any other caching service. They will prevent certain features from functioning properly. Disabling Cloudflare Proxies feature will usually resolve DNS related issues.

CNAME Records

Create a DNS CNAME record that points to nms-portals.ucaasnetwork.com The entry you use should match the WLP Branding Form

SPF Records

Partners using their own SMTP servers to send and receive emails will need to configure SPF records according to best practices by their SMTP provider.

For partners using the Postmark server included with our platform, SPF setup is handled by Postmark as long as the below Return-Path domain is configured.

HostnameTypeValue
pm-bouncesCNAMEpm.mtasv.net

If you wish to configure your own Return-Path domain, you will need to add the below SPF record.

v=spf1 a mx include:spf.mtasv.net ~all

NATIVE FAX DNS RECORDS

  1. CNAME Record
    1. Hostname: fax.yourdomain.com
    2. Value: fax.ucaasnetwork.com
  2. MX Record

    1. Hostname: fax.yourdomain.com

    2. Value: fax.yourdomain.com

      Note: Some hosting providers may not let you set MX records directly to a CNAME. If that is the case, use the IP of the Fax Server, 66.172.52.16.