📄️ Account Codes
Scope Intended Audience: All End Users This article outlines how to use account codes in the phone system. Account Codes are used for tracking or billing p
📄️ Barge, Listen In, and Whisper
Scope Intended Audience: All End Users This documentation will show you how to Barge, Listen In, and Whisper into a call. Requirements Office Manager Acces
📄️ Call Recording
Scope Intended Audience: All Users This article outlines the process for enabling call recording on an extension and a call queue. Call recordings are stor
📄️ CloudieAI - Call Recording Transcription & Intelligence
Scope Intended Audience: All Users This article provides comprehensive documentation for enabling and using CloudieAI features including call transcription
📄️ Configure Timeframe Toggle
Scope Intended Audience: All Users The following article outlines how to configure Timeframe Toggles. Timeframe Toggles are used to manually enable and dis
📄️ Enable SSO for a Domain
Scope Intended Audience: White Label Partners or higher This article outlines how to enable single sign on for a domain. This step is required for users to
📄️ Multi-Factor Authentication
Scope Intended Audience: All End Users This article outlines how to configure Multi Factor Authentication MFA for your user. Requirements Access to Manager
📄️ Music On Hold
Scope Intended Audience: All End Users This article outlines how to change the default music on hold as desired. Requirements Basic User Access to Manager
📄️ Reset Voicemail PIN
Scope Intended Audience : All Users The following steps will allow you to reset your own or other user's voicemail PIN. Requirements Basic User access or h
📄️ Retrieve SSO Client ID
Scope Intended Audience: White Lable Partners This article outlines the setup of your O365 and GSuite SSO with your Hosted PBX service. You will need to pr
📄️ Shared Contacts
Scope Intended Audience: All End Users This article outlines how to create shared contacts in the Manager Portal. Shared contacts are visible to all users
📄️ Single Sign-On
Scope Intended Audience: All End Users This document outlines how to configure Single Sign On for your user account. NOTE: Logging in with SSO bypasses any
📄️ SNAPanalytics
Scope Intended Audience: All End Users This article outlines how to access and use SNAPanalytics, a real time reporting dashboard used with Call Center vie
📄️ Static & Dynamic Call Parking
Scope Intended Audience: All End Users This article outlines how to create call parks and how to park using static or dynamic methods. Requirements Office
📄️ Web Responders Overview
Scope: Intended Audience: All Users This article will give structure to and assist users in responding to WebResponder help requests regardless of incoming