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Reset Voicemail PIN

Scope​

Intended Audience: All Users

The following steps will allow you to reset your own or other user's voicemail PIN.

Requirements​

  • Basic User access or higher to the Manager Portal

Reset own Voicemail PIN​

  1. Log into the Manager Portal
  2. Click on the User Profile button
  3. Scroll down until you reach the Change Voicemail PIN portion.
  4. Set your new PIN then click Save.
  5. Try accessing your voicemail and confirm if the new PIN works.

Reset Other User's Voicemail PIN​

  1. Log into the Manager Portal
  2. Click on the Users button
  3. Select the user that you would like to reset the voicemail PIN.
  4. In the user's profile settings, scroll down until you reach the Change Voicemail PIN portion.
  5. Set the new PIN then click Save.
  6. Have the useraccess their voicemail and confirm if the new PIN works.