📄️ Bulk Editing Users
Scope Intended Audience: All End Users This article outline how to use Bulk Edit for mass updates for items such as time zone, caller ID, Emergency Caller
📄️ Call Center Supervisor Overview
Scope Intended Audience: All End Users The following article will give you an overview of what the various features included with the Call Center Superviso
📄️ Change User Scope
Scope Intended Audience: All End Users This article shows the exact steps on how you can change the User's Scope Permission of a user. A full user scope ov
📄️ Configure Speed Dials & Sorting List
Scope Intended Audience: White Label Partners This article outlines the process for setting up speed dials in the PBX and adding them to SNAPbuilder for so
📄️ Create a User
Scope Intended Audience: Client Success & White Label Partners The following steps will allow you to create a user within the hosted PBX. The user can be f
📄️ Dial Permissions & International Calling
Scope Intended Audience: All End Users The following document will identify the dial permissions that determine the ability of a user to make calls based o
📄️ Distinctive Ring Via Manager Portal
Scope Intended Audience: All Users The following steps will allow you to have a distinctive ring to a select users Requirements Access to the Manager Porta
📄️ Force a Password Reset for a User
Scope The following steps will allow you to reset a user password and send them an account recovery email. Intended Audience: All Users Requirements Office
📄️ Hot Desking / Hoteling
Scope: Hoteling also called office hoteling or hot desking is the practice of providing office space to employees on an as needed rather than on the tradit
📄️ How To Add or Remove a User to a Site
Scope Intended Audience: All End Users This document outlines how to add a user to a previously created Site in the manager portal. Requirements Office Man
📄️ Import Users
Scope This documentation will show you to properly import users and phones into a domain using a CSV file. Requirements Reseller Access to Manager Portal L
📄️ Manage Recorded Name
Scope Intended Audience: White Label Partners, or Tier 1 Technicians & higher Recorded Name is a type of greeting which contains the Full Name of the User.
📄️ Managing Sites in the Manager Portal
Scope Intended Audience : All Users This article will show you how to configure site defaults. Requirements Access to Manager Portal Creating Sites 1. Logi
📄️ Reset and Recycle a User
Scope The following steps will allow you to reset a user account for a new employee. Below are options for resetting a single user or multiple users as nee
📄️ Send a Welcome Email
Scope Intended Audience: All End Users The following steps will allow you to reset the user's password for portal access and reset the voicemail PIN. Requi
📄️ Site Manager Overview
Scope: This document outlines the concept of sites and site managers. Requirements: Access to Manager Portal Sites A “Site” is a configurable group of User
📄️ User Scope Overview
Scope Intended Audience: All Users The following article will provide you with an overview of the permissions various scopes have available. | Permission |