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Force a Password Reset for a User

Scope

The following steps will allow you to reset a user password and send them an account recovery email.

Intended Audience: All Users

Requirements

Office Manager access or higher to the Manager Portal

Reset a Single User​

  1. Log into the Manager Portal
  2. Click on the Users button
  3. At the far right of the user you want to reset click on the Edit icon then click on Advanced
  4. On the next page check off the Automatically send recovery email after password reset option and then click Force Password Reset
  5. The user will receive an email with a link to reset their password.

Reset Multiple Users​

  1. Log into the Manager Portal
  2. Click on the Users button
  3. Select each of the users you would like to reset
  4. Click the Bulk Action button
  5. Select the radio option for Force Password Reset and Automatically send recovery email after password reset then click Complete Action
  6. The users will receive an email with a link to reset their password.